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Rye Subaru - Service Center

Rye, NY

4.7
713 Reviews

713 Reviews of Rye Subaru - Service Center

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October 11, 2021

Quick drop off , waited for completion, went quickly, very fair price and excellent work, and communication and appointment time worked vey wel. More

by DOTCALM671
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Lopez
Oct 11, 2021 -

Rye Subaru responded

We are very happy to hear Jose provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Oct 12, 2021 -

Rye Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 07, 2021

Dropping off and picking up car was very easy. Quickly went over what was done and everyone was very pleasant. More

by NACSDMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
Oct 07, 2021 -

Rye Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 03, 2021

Staff need more training, one staff gave me wrong information which can affect the usage of my car. But the manager Tom was very nice! More

by LILIKUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forget the name
Oct 03, 2021 -

Rye Subaru responded

Lili, Thank you for taking the time to share your thoughts on working with Tom and our team. We're glad to hear we delivered such a great experience!

October 02, 2021

Great service and very accommodating towards our schedule with the loaner car. Staff was so helpful, More

by NANCYROSEP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
Oct 03, 2021 -

Rye Subaru responded

Nancy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rye Subaru!

October 01, 2021

Appointment for state inspection - all went well - wait was short - very organized check in - Efficient More

by LOUMLL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 01, 2021 -

Rye Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 30, 2021

Rye Subaru knows very little about the mechanics of cars. I am disappointed in their performance and in the vehicle itself which does not actually have the safety features that Subaru promotes. Don't get one More

by M J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Neil Downing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Rye Subaru responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com.

Oct 18, 2021 -

M J responded

Yes, and we traded a few email messages about the issue more than 2 weeks ago, providing yet another example of where Rye Subaru has dropped the ball. I am very disappointed.

September 30, 2021

Your mechanic gave me the wrong diagnostic changing the wrong part, because the sound in the dashboard still there, plus I left in your dealership my car for 3 days it was supposed to be give back the same More

by YURI ROJAS
Recommend Dealer
No
Employees Worked With
Michael Ferits
Oct 17, 2021 -

Rye Subaru responded

Thank you for this feedback. I'm very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message with your contact information so we can learn more about your visit and address your concerns? While it's disappointing to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com. Thank you!

September 27, 2021

I still can not get an answer that makes sense on why the perfectly tuned radio in my vehicle is now in and out and static ridden. Had the vehicle there twice to no avail. am I really supposed to accept tha More

by EGDANCE1
Friendliness
Recommend Dealer
No
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Rye Subaru responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com.

September 27, 2021

My car had to go in 4 times for the same issue The service rep was very good. Still not sure if the issue has been fixed. Was told to use the car for a while and report back. Got the car back last Fri More

by marybeth52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Estrada
Sep 27, 2021 -

Rye Subaru responded

Marybeth, We appreciate your business and our team looks forward to serving you again soon!

September 26, 2021

Everything went as scheduled. Car came back clean and ready to go. They said it would take an hour and it did. More

by Agrossbard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Nausch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Veronica Carosella
Sep 27, 2021 -

Rye Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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