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Rye Subaru - Service Center

Rye, NY

4.7
713 Reviews

713 Reviews of Rye Subaru - Service Center

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January 24, 2022

Brought my car in for service and they seemed to take my concerns with a grain of salt. Approached it like I didnt know what I was talking about when I got it back and told them it wasn't right. They held o More

by AYTON4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Pagan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2022 -

Rye Subaru responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to learn more and address any issues with our team here. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com. Thank you for your time, and hopefully we can get to the bottom of this.

Mar 16, 2022 -

AYTON4 responded

The dealer reached out to me and we had a sit down to discuss my issues. The general and service manager sat with me and listened. I was able to articulate my problems and they really paid attention. The lost ground I spoke of may have been with the advisor and the mechanicals of the car. The additional problems I spoke of were related but not related. (A car is the sum of its parts) A different part failed, which added to my disappointment. I will say they heard my frustration with the situation and stepped up to help me. Since picking up the car again; it seems to be back to normal and I am happy. Eric and Anthony stepped up and I thank them publicly! I am once again happy with my car.

Mar 16, 2022 -

AYTON4 responded

Thank you

January 18, 2022

Service Dept. arranged for rapid and easy body work following an accident. Genuine Subaru parts installed. More

by RIPPSCS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula
Jan 19, 2022 -

Rye Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 18, 2022

I was so grateful that everyone who addressed my need for servicing helped me find a way that would accommodate my challenging circumstances. They were most gracious and made the process optimal. I could n More

by BROOKEMITCHELL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
Jan 19, 2022 -

Rye Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 18, 2022

Friendly and did what I asked—except the low-tire-pressure light went on before I’d even made it home after my $800+ service. Turns out all four tires were very low (psi 28, 27.5., 27.5, 27 More

by LKATN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wish I knew their names
Jan 19, 2022 -

Rye Subaru responded

Thank you for your feedback. Quality customer service is always our number one priority, and while we're glad to hear that our team was friendly and professional, we do apologize for falling short of your expectations. Thank you for choosing Rye Subaru, and please don't hesitate to reach out if you would like to discuss this matter in more detail or if we can be of any further assistance!

January 18, 2022

its always a pleasure working with them. great customer service. Fast and speedy. thank you so much... More

by COLONIALVILLAGEFLOWERS
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Amorosana
Jan 19, 2022 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 19, 2022 -

COLONIALVILLAGEFLOWERS responded

Your welcome and thank you again

January 16, 2022

They saw me without an appointment, and got my tire patched and ready to go in an hour. Very grateful for squeezing me in. More

by GIAGHA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Ciccone
Jan 18, 2022 -

Rye Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 15, 2022

Wonderful service..staff so professional and friendlyAnd Wonderful service..staff so professional and friendly And I appreciate a good cup of coffee too😁 More

by GAM2525
Customer Service
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Rye Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

January 15, 2022

Always on time. Always great service. Always great value. And wonderful customer service. Highly recommend. More

by JODI_GOLINSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Amorosana
Jan 17, 2022 -

Rye Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

January 14, 2022

Knowledgeable and courteous. Called to explain service before performed. Service was Above and beyond requirements. More

by EASTCOASTSANDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure of names
Jan 16, 2022 -

Rye Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 13, 2022

everything taken care of quickly and properlydealership everything taken care of quickly and properly dealership totally professional and my Subaru runs like a swiss watch More

by KINGBOB5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service and parts
Jan 13, 2022 -

Rye Subaru responded

We appreciate your business and our team looks forward to serving you again soon!

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