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Rye Subaru - Service Center

Rye, NY

4.7
713 Reviews
Call Service Center (914) 690-7239

713 Reviews of Rye Subaru - Service Center

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February 20, 2022

After an unpleasant experience in August 2020, I returned to this dealership for service. This time, the service experience was great. My car was serviced in a timely fashion and I was made aware of some ser More

by LUNIKITTIES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
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Feb 20, 2022 -

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rye Subaru. Please don't hesitate to reach out if you need anything else.

February 17, 2022

Appointment scheduled at time. Good service. Fast and easy. But No wifi at waiting room More

by ALEJANDRO5448
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Smith
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Feb 17, 2022 -

Rye Subaru responded

Alejandro, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rye Subaru.

Feb 19, 2022 -

Rye Subaru responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 17, 2022

Explanation for poor mileage was unacceptable. Said I need ped to drive car more. 2018 OUtback got 100 miles more on a tank of gas. Disappointed in car. Would not have bought it if mileage was no More

by BBARKHAM411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know names. Only spoke to receptionist.
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Feb 20, 2022 -

Rye Subaru responded

Hello, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to Veronica Carosella at vcarosella@ryefordsubaru.com when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Take care!

Feb 20, 2022 -

BBARKHAM411 responded

My problem is with the poor mileage of car. This is not the fault of the service department. I will contact Veronica Carosella.

February 16, 2022

Professional. Took time to explain things as well. Jose did an excellent job communicating and coordinating assistance More

by JERROLD.LEVY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose in service
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Feb 17, 2022 -

Rye Subaru responded

Hi Jerrold, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

February 15, 2022

Very good communication and attention to detail. I’m always very satisfied bringing my car to this service center. More

by SCHRIEFERSUSAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2022 -

Rye Subaru responded

Thank you, Susan! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rye Subaru, we look forward to having you as one of our valued customers for many more years to come!

February 14, 2022

Always great customer service and high quality of work done by mechanics. Scheduling of service is easy and convenient. More

by DYZI11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lester Li
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Feb 15, 2022 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 14, 2022

I got an appointment with a loaner car for a covered warranty part and could not be happier! More

by TINA.OLNEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula in service
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Feb 15, 2022 -

Rye Subaru responded

Thank you so much for your kind words, Tina, and for taking the time to leave us this wonderful feedback!

February 14, 2022

I love to go to Subaru in Rye. Stuff is excellent,very friendly and knowledgeable.I don’t need to worry about anything.Thank you. More

by NANATEA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2022 -

Rye Subaru responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 12, 2022

Dealership was very attentive to her issues with the car and resolved them in a prompt manner More

by WOODY22.MN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 12, 2022 -

Rye Subaru responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

February 11, 2022

Very courteous and helpful , staff; they were knowledgeable and professional; they completed service on my vehicle in a timely manner. More

by Lena DiSotto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Staff
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Feb 12, 2022 -

Rye Subaru responded

Thank you for taking the time to share your feedback with us, Lena. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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