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Rye Subaru - Service Center

Rye, NY

4.7
713 Reviews

713 Reviews of Rye Subaru - Service Center

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March 04, 2022

Excellent customer service. Staff polite and accommodating. Good with scheduling and customer needs. Flexible and conveniently located. More

by IRINA.LUTINGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manager of service at rye location
Mar 04, 2022 -

Rye Subaru responded

Irina, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 04, 2022

Easy appointment. Able to get a loaner car. Courteous staff although short staffed day of service. More

by GERICUSUMANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 06, 2022 -

Rye Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

March 04, 2022

A very pleasant experience. Sales department made purchase run as smoothly as possible..veery well organized transaction More

by Janescout2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annie Amorosana, Casey Cochran
Mar 04, 2022 -

Rye Subaru responded

Jane, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rye Subaru!

March 04, 2022

We brought in our 2018 Outback, which we bought at Rye Subaru, to Rye Subaru last December for the free upgrade of the STARLINK Safety Plus system. The car was promptly returned to us. I asked whether it More

by ENGELESQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Pagan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
Mar 21, 2022 -

Rye Subaru responded

Rye Subaru responded on 3/10/22 at 10:15 AM Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com ENGELESQ responded on 3/10/22 at 10:28 AM Eric is already aware of all of this. He's the one who got us the loaner car after we were told there were none available. We never heard a word from the service manager, if there is such a person, but the assistant service manager did a commendable job. My wife, whose car it is, complained to me when I told her I was going to ask to literally see that the work was done. For once, I was right. We had our car serviced, now and then (due to cost differences and location differences, as compared to a local mechanic), at Rye Subaru, and will potentially do so again, but we will always do so cautiously. Ralph Engel 914-834-6576. No call required.

March 01, 2022

I am always satisfied with the quality of service at Rye Subaru and the staff’s dedication to “getting it right.” More

by JEA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Mar 02, 2022 -

Rye Subaru responded

Thank you for taking the time to leave us a great review. We appreciate your business! Our team looks forward to serving you again soon.

February 24, 2022

I have always received excellent service when i bring my vehicles in for any servicing. More

by GEOFF7346
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service, sales, and management
Feb 24, 2022 -

Rye Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 24, 2022

The young women who I encountered upon entering the service dept was very courteous and knowledgeable and handled my problem very efficiently. More

by WATSONWPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep
Feb 25, 2022 -

Rye Subaru responded

Thank you for choosing Rye Subaru! We appreciate your feedback and great rating. We're glad we were able to help, and we hope to see you again!

February 24, 2022

Professional staff. I've had little issues in my 2 years of going to this service center. Subaru as a company demands better of their product and that trickles down all More

by DaBraumaBull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Smith, Michael Ferits
Feb 25, 2022 -

Rye Subaru responded

Thank you for sharing your thoughts about your experience with Rye Subaru. We appreciate your business over the years. We look forward to having you as one of our valued customers for years to come. Thank you for taking the time to leave us this great review.

February 23, 2022

The service was fast and courteous. The price was very reasonable. I waited while they work, good Wi-Fi. I am happy to come back. More

by YEEWAHG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2022 -

Rye Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 23, 2022

Electronics not working; brought it in- they told me is was an upgrade in the software. Over $150 later got the car back; same issue back within 24 hrs More

by AMCONEILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

Rye Subaru responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com.

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