Rye Subaru - Service Center

Efficient, prompt, excellent service advisor and mechanics, fair charge for the services performed. Very satisfied. mechanics, fair charge for the services performed. Very satisfied. More

Service performed as requested - recharged my a/c - so nice to get that working again! nice to get that working again! More

Generally gets job done promptly. Would be nice if there were loaners or someone could drop me home 4 miles away. Would be nice if there were loaners or someone could drop me home 4 miles away. More

Just went in for an oil change. Bumper was dislodged and put back in place at no charge. Bumper was dislodged and put back in place at no charge. More

I had an engine oil leak wanted to see if it was covered by my extended warranty Tamara Informed me that the work would be covered under my warranty they provided me with a loaner car and keep me posted on by my extended warranty Tamara Informed me that the work would be covered under my warranty they provided me with a loaner car and keep me posted on the updates on my car they did a fantastic job all around thank you very much More

Getting an appointment was a very easy process. Routine service was performed in the timeframe promised. As always, Tamar Thomas, my Service Advisor, was friendly, helpful and knowledgable. Routine service was performed in the timeframe promised. As always, Tamar Thomas, my Service Advisor, was friendly, helpful and knowledgable. More

The administration was efficient. ..accurate and explained in understable terms...The part implemtation was accurate, corerect and listed in understandable terms and prices..Kudos to m ..accurate and explained in understable terms...The part implemtation was accurate, corerect and listed in understandable terms and prices..Kudos to management for putting together such an efficient team.. I am....and will always be a Subaru buyer...based on just THAT. More

Easy appointment booking, good service. The pick up was quick and easy.customer service was polite. The pick up was quick and easy.customer service was polite. More

On the Rye Subaru Service website they have a banner that says "Recalls or Loaner vehicle needed? Call to Schedule!" That's exactly what I did. The appointment was 2 weeks out because they had no loaners so says "Recalls or Loaner vehicle needed? Call to Schedule!" That's exactly what I did. The appointment was 2 weeks out because they had no loaners sooner. After I got there today on my appointment date, the service manager, Anthony got on the phone with my insurance company to make sure the work would be covered at the acceptable cost and it was. After everything was settled I asked for the loaner I was promised. Anthony told me they don't have one. I asked why I wasn't contacted and told. He replied that all the loaners are out and have not been returned or the loaners were involved in accidents. The general manager, Eric Pagan would not even discuss the issue out in the open (later I realized there was another dissatisfied customer out in the open area). During this time a white courtesy loaner was parked right outside. I asked the general manager why I can't have the loaner that's outside. He replied that it was for a customer. I replied I am also a customer. The general manager LIED and was DISCRIMINATING. He tried to say I did not have an appointment with a loaner. I told him to ask the individual (Sebastian) who made the appointment. First he replied the individual would not remember and when I told him he would definitely remember me or he should look it up he replied he didn't have to. I told him I am here, there is a loaner car outside and whomever they think is for is not even here and asked him why he was discriminating against me. He just refused and wanted me to rent a car at my own expense from Enterprise. I have all this on audio. I have records indicating when I called and made the appointment and who I spoke with. However, just the fact that the service manager stated all their cars are not back and then the general manager stated I did not have an appointment with a loaner shows their own discrepancy and cover up. My appointment was 8:30am and I left there at 9:56am and did not leave the car there since I did not receive the loaner promised and an arrogant, ignorant, lying general manager wanted me to incur a transportation fee for their mistake. More

I always have a very good experience when I bring my car to Rye Subaru. Everyone is courteous, professional and knowledgeable. I rely on their expertise and I've not been disappointed to Rye Subaru. Everyone is courteous, professional and knowledgeable. I rely on their expertise and I've not been disappointed More