Rye Subaru

The Worst Customer Service Ever. Not only is their customer service awful, when I went to to have my car's air bags check, I had personally belongings stolen from the vehicle. I calle Not only is their customer service awful, when I went to to have my car's air bags check, I had personally belongings stolen from the vehicle. I called them about this and they brushed it off and essentially said that I was lying and trying to take advantage of the. Would expect more from Subaru. Wouldn't suggest going there even if it is your last option. Awful dealership. Worst I have ever dealt with. More

Great Dearlership I have always had a positive and professional experience at Rye Subaru and have been buying and leasing cars from them for years. In particular, Neil I have always had a positive and professional experience at Rye Subaru and have been buying and leasing cars from them for years. In particular, Neil Downing, is terrific. He's low key, knowledgeable and professional. More

Worst car buying experience of my life If I could give zero stars I would. From sales to service Rye disappointed at every turn. We purchased a certified pre-owned 2014 Outback in August fr If I could give zero stars I would. From sales to service Rye disappointed at every turn. We purchased a certified pre-owned 2014 Outback in August from Neil Downing. From the moment we picked up the car we should have known that we were scammed. On arrival they notified use that the car was in the shop getting a belt fixed that they noticed at the last minute. When we inspected the car we realized they didn't even bother to detail the car (which was promised when we put the deposit down two weeks before). I wish the problems stopped at the detailing but right out of the gate we had issues with the alignment as well as the brake indicator light. We brought it back...again...and they promised they fixed everything. At this point we were beginning to think something was up so we took it to another Subaru dealership for a full inspection. Unsurprisingly they found that the tires failed inspection, the brakes were almost failing inspection, and a service bulletin to replace a belt had not been followed. We called Rye Subaru and were placed in the hands of Angelo. That's where things went from bad to worse. He immediately had an attitude and when I asked for the 152 pre-owned inspection report, which is supposed to be available at anytime, he promised he would get it...only to call back later and say their service department lost it. DO NOT TRUST THIS PLACE. We are still dealing with Subaru Corporate to get our issues resolved and our car in proper working order and it has been 2 months since we purchased the car. You would think that after all of these issues they would at least have good customer service...NOPE. The only person working there that has any idea of how to treat a customer is Jamie...she is amazing. More

Waste of time Went there today to buy a used wrx on the lot. I had $27,000 cash in hand and before i could say anything other then "is the car still for sale" the s Went there today to buy a used wrx on the lot. I had $27,000 cash in hand and before i could say anything other then "is the car still for sale" the sales person said the manager isnt taking a cent off the cars listed price of $27,900!!!! I will never ever go there again or recommend this pathetic dealership to anybody!!!?????? More

subaru Rye, NY A wonderful experience at this dealership. No Stress/Hassles. Neil Downing was my salesman. He gave me good advice and walked me through it. Even the A wonderful experience at this dealership. No Stress/Hassles. Neil Downing was my salesman. He gave me good advice and walked me through it. Even the financing was painless. More

On March 1, 2014, we leased a Subaru Forester from Rye Subaru. This is the first time we have leased a Subaru. Our salesperson, Derrick Giese, was great. Not only was he totally knowledgeable about all Subaru. This is the first time we have leased a Subaru. Our salesperson, Derrick Giese, was great. Not only was he totally knowledgeable about all options available, he was both professional and friendly at the same time. We have been leasing vehicles for over 12 years (and once with a Mercedes dealer) and never has anyone spent so much time explaining every detail of the car when we picked it up. In addition, he followed up with a phone call to see how we liked the vehicle and if we needed any questions answered regarding it. (and to please call in the future if you need any questions answered). Obviously, customer service is a priority at Rye Subaru. Our entire experience was positive and we highly recommend this dealership. More

I bought a Subaru Impreza Limited which had a problem from the outset. I contacted the service department and they tried their best to take care of the problem. The service manager, Darlene Challacombe i from the outset. I contacted the service department and they tried their best to take care of the problem. The service manager, Darlene Challacombe is a pleasure to work with. Her staff are all top notch and that is a reflection of her managerial skills. The owner of the dealership Jim Kingery called me several times and assured me that he and Subaru will make me happy. They did. After contacting Subaru of America as advised by the dealership and being assigned Gretchen as my customer service rep I was in another car shortly thereafter. I've had Nissan's and Honda's that had problems but I was never treated this well by their dealerships or their corporate staff. Kingery Subaru went to bat for me and helped get me a replacement vehicle. I must admit that the four trips to the dealership to work out the problem was four trips more than I wanted to make. This is especially so with a brand new car but, Darlene's staff starting with Phil treated me well and gave me a loaner car each time. I guess, if I had to spend time at a dealer I'd rather it be there. In the end all my problems were addressed in a fair manner with no runaround. Would I buy a car here again? To paraphrase Humphrey Bogart at he end of the movie Casablanca, Jim Kingery this looks like the beginning of a beautiful relationship. Would I recommend others to this dealership? Of course. *** Wish that I didn't have to edit this review but I must. After a few weeks my new registration was mailed to me by Rye Subaru. Unfortunately they registered the car at my old address. The first car that I had to return was registered correctly at my new address so this was a case of sloppy paperwork on the part of the dealership. I called my salesperson Nancy B. and explained to her that the car was not registered at the correct address. She told me that she would get right back to me. I waited a week and called her since her idea of getting right back to someone is quite different than mine or possibly yours. I left a message on her voice mail and later in the day I didn't receive a call back but an email stating that I had to go to motor vehicles and take care of the problem myself. I did and the car is properly registered at proper address. I'll still do business with Rye Subaru in the future and I will recommend them to friends and family as well but I'll probably be dealing with another salesperson who can return a phone call when they say they'll get right back and not have me wait a week for me to call them. That's unacceptable. More

I've been dealing with Rye Ford Subaru since about 2004. I've leased 3 Ford Explorers. All fantastic overall. But what kept me always coming back to them is the quality of work and kindness from Peter Micel I've leased 3 Ford Explorers. All fantastic overall. But what kept me always coming back to them is the quality of work and kindness from Peter Micelli and the laid back service. Meaning the no pressure or rush service towards the customer. Annie was great and knows everything it is to help the customer in deciding on what to finally buy. If I have a problem they'll be right there to help solve it. He will work with you and your needs in finding that right car or SUV. I always feel at ease with Peter & Annie. I can't thank them enough!! -The Calderon Family More

I went there to lease a new vehicle from this dealership after purchasing one from there a few years ago. I was primarily interested in cost and told Mike, the manager, that I was flexible on color and tri after purchasing one from there a few years ago. I was primarily interested in cost and told Mike, the manager, that I was flexible on color and trim level but needed a manual transmission car with 15k miles per year. He told me that he could give me a 42 month lease with 15k miles per year for $198/ month. He wrote out the terms of the deal on a piece of paper for me. It sounded good, but I had my daughter with me, so I couldn't test drive until the next day. He told me that it wouldn't be a problem and he'd even try to hold a car for me. The next day, the test drive went well and I was ready to make a deal on the lease. Much to my surprise the price had now increased to $240/month -- a 20% increase! When I stated I had the piece of paper with his handwriting laying out the terms, he stated there was nothing he could do and that was the price. Needless to say, I decided to take my business elsewhere. More

Bought a new Impreza from Neil, truly a seamless transaction. Not my first purchase from Rye Ford-Subaru, I bought an F150 from Neil some years back, and that was also a great experience. I highly r transaction. Not my first purchase from Rye Ford-Subaru, I bought an F150 from Neil some years back, and that was also a great experience. I highly recommend this dealership to anyone in the market for a new Subaru or Ford. More