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Rye Ford
Rye, NY
462 Reviews
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462 Reviews of Rye Ford
December 04, 2020
Fixed on the day with error code reset but problem recurred within a week requiring further visit. Service is quickened efficient an the dealership is well located, just a shame they couldn't addre recurred within a week requiring further visit. Service is quickened efficient an the dealership is well located, just a shame they couldn't address the issue on the first attempt -especially since the vehicle is brand new More
by GORDON9
Verified CustomerEmployees Worked With
Tamar Thomas
December 04, 2020
Paula was amazing. Great experience, great customer service. I Would recommend Rye Ford to anyone who need to get any type of service done to their vehicle. service. I Would recommend Rye Ford to anyone who need to get any type of service done to their vehicle. More
by esomoza0
Employees Worked With
Paula
December 04, 2020
wonderful carving people.Have been cominghere for ahile now. The past year or so they have gotten better than before. I feel they are the best. now. The past year or so they have gotten better than before. I feel they are the best. More
by DARLENECHALLACOMBE
Employees Worked With
Darlene Challacombe
December 04, 2020
Dave Nausch is a wonderful Subaru representative. He listened to what I was requesting and took action to assist me. On the other hand, people in Parts were not at all helpful or welcoming. listened to what I was requesting and took action to assist me. On the other hand, people in Parts were not at all helpful or welcoming. More
by Penny
Employees Worked With
Dave Nausch
December 04, 2020
The Frontline team on the phones at Rye Ford has been less than helpful and even rude on the phone. I have had several experiences where I cant even get through when I call and when someone picks up they less than helpful and even rude on the phone. I have had several experiences where I cant even get through when I call and when someone picks up they act annoyed and not very interested in helping me. My assistant also calls for me and she refuses to call anymore because she has had so many bad experiences. She and I have also been told multiple times that someone would return her call and they never do. It is to the point where I dread when I need to call for service. This was not at all the case a few years ago. And it isn't every single time. There are definitely nice people there.. But the majority of the time it seems that something changed with the culture at Rye Ford and it is affecting at least this customer. Otherwise I am happy with the company. Thanks for the opportunity to share. I hope this helps. That is my only motiv e :) More
by CYNTHIA8
Employees Worked With
I did not catch their names
December 04, 2020
Day before Thanksgiving, but they took care of me anyway and I was able to wait (safely). The tailgate mechanism malfunctioned on my Forester so back couldn't be opened. Locked inside was my "Zinger" whee and I was able to wait (safely). The tailgate mechanism malfunctioned on my Forester so back couldn't be opened. Locked inside was my "Zinger" wheelchair. I appreciate their willingness to squeeze me in on a very busy day for them. More
by BETHWALLACH
Employees Worked With
Darlene Challacombe
December 04, 2020
thank you.i had to have air put in tires the very next thank you. i had to have air put in tires the very next day. Roman was very helpful with the entire process when i was there thank you. i had to have air put in tires the very next day. Roman was very helpful with the entire process when i was there More
by RANDE
Employees Worked With
Roman, Darlene Challacombe
December 04, 2020
from the phone call through the check in to the vehicle collection my entire experience was fast, easy and comfortable, I have been a Rye Ford customer for 5 years now and have no plans to change collection my entire experience was fast, easy and comfortable, I have been a Rye Ford customer for 5 years now and have no plans to change More
by GLENNLOMBINO
Employees Worked With
unknown
December 04, 2020
The service department could not have been any better. They are courteous and provided a safe environment for me to bring my car. Work was done completely, my car was returned to me clean and fixed. They are courteous and provided a safe environment for me to bring my car. Work was done completely, my car was returned to me clean and fixed. More
by JCGUNNIP
Employees Worked With
Service
December 04, 2020
They were able to accommodate my need for service last minute and took care of the problem. Courteous and friendly. Will return when I need service in the future minute and took care of the problem. Courteous and friendly. Will return when I need service in the future More
by EKROLIAN
Employees Worked With
Ramon
