Rydell Chrysler Dodge Jeep RAM - Service Center

WARNING! DANGER! STAY AWAY FROM DODGE. THEY DON’T CARE ABOUT YOU, YOUR CAR, OR HUMAN DECENCY This is quite the saga, but I’ll keep it as short as possible DANGER! STAY AWAY FROM DODGE. THEY DON’T CARE ABOUT YOU, YOUR CAR, OR HUMAN DECENCY This is quite the saga, but I’ll keep it as short as possible for the interest of Google reviews. I purchased a 23 Dodge Hornet from Rydell Chrysler Dodge back in August 2023. I had initially tried to purchase the vehicle from the location in Van Nuys. However, the sales team there was extremely rude and ignored me. Long story short I went to Rydell and the sales process was relatively smooth, aside from the fact that we ran out of gas on the test drive. I should’ve taken that as a sign and walked away because it’s been nothing but problems ever since. Almost immediately off the lot, the car began to inform me that many of its systems weren’t working by an array of lights on the dashboard. They would go on and off intermittently ever since I had purchased the car. Annoying but not enough reason to be concerned for my safety, it seemed. That was until the accelerator began to malfunction. On one instance, I was trying to accelerate out of an intersection and could not because of the failure. Scary and dangerous. I immediately made an appointment at the dealership at which I purchased the vehicle. Even though I told them what was going on with the dangerous accelerator, they gave me an appointment weeks later. On the day of my appointment I arrived with a dash full of lights. I told them about the accelerator as well, which was my main concern. I left and was called in a few days to pick up the vehicle. They informed me that they performed software updates throughout the vehicle as well as adding a few jumper harnesses according to the invoice. In response to the throttle not working, according to them, it was “RELATED TO MODULE UPDATES” essentially they admitted that this was a known issue that they “fixed” with “module updates”. When I’m driving a vehicle I need to know for certain that there will be no issues when I push the accelerator, especially on a brand new vehicle. It seemed really discomforting that they would admit this fault to begin with. However, I talked with my advisor, David Garcia and he assured me that everything was fixed. The next issue was that even after having my car for three days, they didn’t wash it whatsoever. I had to ask before I left if they forgot to do that. David apologized and halfheartedly said oops. Yes. We forgot. I’m sorry. So, they grabbed my car and did a sloppy 15 minute wash job. Being exhausted from this ordeal I just took the keys and left. About three minutes up the road I realized there were still lights on my dashboard. So I immediately turned around. I pulled back into the bay and right up to David and told him that there were still lights on my dashboard, and one of the other issues I had mentioned earlier had not been fixed regarding a loud high-pitched noise coming through the radio while making phone calls. Being unsure of what to do himself David asked for the manager of the service department. His name is Rick Guzman. Rick came out as I was sitting in the passenger seat of my car so that I could show him exactly what’s going on. He got in the driver seat and closed the door. At that point, I tried to replicate the high-pitched noise and I was successful. Rick heard it too, but insisted there was not much he could do about it. I tried to explain that it prevented me from being able to drive normally since having hands-free option in the car is imperative nowadays. He seemed to get annoyed at me at this point and raised his voice pretty loudly, which scared me. I asked him immediately to get out of my car so that I could leave, which I did. About five minutes later, the dealership called me and told me that they left their diagnostic tool in my car and needed me to come back AGAIN. The service manager had just made me literally fear for my physical safety in my own car. I was still shaking when they called. I will never be returning to that dealership. More