Rydell Chrysler Dodge Jeep RAM

Absolute Zero Four inquiries on purchasing a new truck and ZERO response. I asked that they NOT place me on their email list and I started receiving emails, but st Four inquiries on purchasing a new truck and ZERO response. I asked that they NOT place me on their email list and I started receiving emails, but still no response on my inquiries. Based on their attitude toward customers even before sales, I recommend everyone stay far away from this dealer. More

Go Elsewhere! For the past 22 days I've been trying to get help on a truck we leased 4 months ago, we keep getting ignored and/or being placed with other managers. For the past 22 days I've been trying to get help on a truck we leased 4 months ago, we keep getting ignored and/or being placed with other managers. Very disrespectful, nobody wants to do their job. It's too bad we have to deal with them until our lease runs out, but for sure we will not be repeat customers here. More

DODGE CHALLENGER REDEYE!!!! Sales Consultant: MENA WASIF . THANK YOU SO MUCH FOR MY CHALLENGER REDEYE. THE PROCESS WAS SMOOTH. AND SHOWS YOUR A GREAT PERSON TO WORK WITH. Sales Consultant: MENA WASIF . THANK YOU SO MUCH FOR MY CHALLENGER REDEYE. THE PROCESS WAS SMOOTH. AND SHOWS YOUR A GREAT PERSON TO WORK WITH. More

Relaxed, no pressure buying experience Was a relaxed buying experience, huge inventory of cars to choose from. They give you their best price upfront so you skip all the back and forth nego Was a relaxed buying experience, huge inventory of cars to choose from. They give you their best price upfront so you skip all the back and forth negotiating, leaving there knowing you got the best possible deal available. More

ABSOLUTE NIGHTMARE THE WORST experience I've ever had with a car service ever in my life. Bought a $60,000 Hellcat here. Had to come back 3 times with the same check eng THE WORST experience I've ever had with a car service ever in my life. Bought a $60,000 Hellcat here. Had to come back 3 times with the same check engine light problem which they were unable to fix. First time, one of the girls, Liz, accused me of installing "after market parts" into the car, which was absolute BS and tried to charge me $300 to re-install the firmware. When I refused to accept that, they just cleared the check engine light code and sent me home. (not to mention that Liz was very eager to ask me to give her 10 stars when I get a satisfaction survey email) Of course a week later the light came back. This time I was talking to Stephanie, I explained to her that the code is associated with the fuel pumps, which likely need to be replaced (after doing a simple google search for the code). The car was sitting there, outside (got it back looking like it was xxxx on) for 3 weeks. This is not a $5000 used car. it's a $60K premium car. Would it hurt to hose it down before returning to customer? I should get it back in at least the same condition I brought it in. Again, it's a $60,000 vehicle and they just toss it back to me with a layer of thick dried up dirt on it even though there's a bunch of guys washing cars for new customers in the same garage. When I lost my nerve and started inquiring, it turns out that nobody touched the car for 2 weeks until I started complaining, and then they proceeded to replace the wrong part, apparently cleared the code, and sent me home. Of course, the code came back again. This time I took it to Glendale instead, where they fixed the problem within 24 hours (and for those curious, yes, of course it was the fuel pumps, which they replaced) At the same time, I had a plastic cover on the bottom of the car that needed to be replaced. Although I went to great lengths to explain to Stephanie exactly which part was broken, and I even had a printout of the part name AND AN IMAGE OF IT, I found out a month later that they returned the car to me without fixing anything, with a hole under my engine. Everybody in the shop has a crappy attitude and acts as if the customer isn't even there. After I complained, I turned around to see Freddie (I made sure to take their names this time) laughing behind my back. I guess I was just another inconvenience for them to laugh off. During this entire nightmare, I was told several times by several different people that they would call me back. BUT NOBODY EVER CALLS BACK. The service girls run around with their iPads but when they tell you they will give you an update on your car before the end of day, don't expect to hear back. They never do. I always had to call and ask. After I complained to the owner of the dealership, I was told someone would call me the following Monday, of course nobody called. I had to demand their attention once more to get anyone on the phone. I filed a complaint with Dodge and am in talks with a lawyer, since my car spent a total of over a FULL MONTH at this place and they DIDN'T FIX ANYTHING. I went through so much trouble asking for favors, taking time off work and not being able to get around without a car. A month of sitting outside in the dirt and the car was returned to me untouched. I will never return here again (which sucks because Glendale is a much longer drive, but it's worth it a million times to avoid this place at all costs). More

Thank you for my 2018 Dodge Demon Challenger B-5 Blue. Big thank you goes out to James Booth ( Sales Manager) and Eddy Ontiveros, (Finance Manager), for all your help and understanding on the Demon deal. Big thank you goes out to James Booth ( Sales Manager) and Eddy Ontiveros, (Finance Manager), for all your help and understanding on the Demon deal. More

The staff is awesome. Everyone is well knowledgeable of inve Awesome staff. Awesome management. Great attitude. Clean dealership. It was a pleasure working with Eddie and Francisco for both purchases. Keep up th Awesome staff. Awesome management. Great attitude. Clean dealership. It was a pleasure working with Eddie and Francisco for both purchases. Keep up the good work everyone. The staff at this dealer will go out of their ways to make a customer meet their vehicle purchasing experience Golden! Good job to everyone. More

They sold me a defective truck!!!! I bought a brand new defective truck from Rydell RAM. It had numerous defects. The dealership was made aware from the beginning. They continually ign I bought a brand new defective truck from Rydell RAM. It had numerous defects. The dealership was made aware from the beginning. They continually ignored me and did nothing to help me. Once you buy from them and submit the corporate survey, they do not care about you or your vehicle. I contacted corporate in Michigan and I filed a grievance. Rydell RAM and its staff are terrible. Their management is just as bad as their sales staff when it comes to post customer service. More

Excellent costumer service Big thank you to Eddy Ontiveros, made my car purchase experience very easy, very helpful and took the time to show me that car I wanted. the only bad Big thank you to Eddy Ontiveros, made my car purchase experience very easy, very helpful and took the time to show me that car I wanted. the only bad comments would be towards receptionist not very friendly or costumer service friendly they were more worried about looking pretty at the desk...any how in the other hand sales person and finance very pleasent. More

Always the best for my third purchase Well let me tell you that I bought 3 cars from this dealer after I gave my local dealer chances at them. As always rydell beat the local dealers price Well let me tell you that I bought 3 cars from this dealer after I gave my local dealer chances at them. As always rydell beat the local dealers price by a substantial amount . The local dealer told me that I would never get the car I wanted and that price, and guess what? I purchased the car. Even though the car I purchased was discounted considerably I was treated like they were making a million dollar deal. Love these guys again and again. Thank You Guys, Chris Stathes More