Rydell Chevrolet Northridge - Service Center

Easy to schedule my appointment taken care of quickly and was an hour in waiting room. All went well! was an hour in waiting room. All went well! More

Today at Rydell Chevrolet Northridge was great! They fixed my wiper motor pump. Jim Murphy my service guy was very attentive and pleasant. They fixed my wiper motor pump. Jim Murphy my service guy was very attentive and pleasant. More

The staff and service is excellent. I highly recommend this service department. They are great! I highly recommend this service department. They are great! More

good customer service,very prompt service at fair prices,was kept informed about what was wrong with vehicle. prices,was kept informed about what was wrong with vehicle. More

I was helped by Mike Arustamyan, who was extremely courteous and professional. The right expectations were set and then delivered. courteous and professional. The right expectations were set and then delivered. More

I would not recommend this service department. While they were able to schedule my appointment quickly and even provided a complimentary ride home, the overall experience was frustrating and lacke While they were able to schedule my appointment quickly and even provided a complimentary ride home, the overall experience was frustrating and lacked transparency. My service advisor wasn't available at 2:00 pm, our scheduled appointment time, even though he was the one who booked it. I was told he had left to lunch a few minutes before I arrived and that I could wait until he returned. The receptionist couldn't help and claimed no one else could assist me due to a policy requiring my specific advisor. This was not a very good customer service policy. I was told I could either wait for his return or leave the car. I left it. The advisor called me at 3:05 and said their computer system was down and he could tell me anything at that point. No apologies or explanation about his not being there at the appointment time. This was odd. He contacted me the next day on Friday at 4:16 pm and said that they hadn’t checked my car yet and that there are “6 more vehicles in front” and that they probably wouldn’t get to it until the following week. I wondered why they would schedule me if they didn’t have time to check my car. Taking the car back and finding another service center would have meant more wasted time. Between scheduling a new appointment and arranging transportation, it just wasn't worth the extra effort. So, I opted to leave the car at the dealership. He contacted me at around 3pm on Monday and explained something about a sensor not working and that it would cost $412.73. I thought wow it must be serious. He did not explain anything further about the service and added that they would also do the oil change. He called me at around 11 am the next day and said the car was ready. I went to the dealership and went straight to the cashier. I paid and was given my keys and was told the car was outside. No one approached me or acknowledged me which was strange because I’ve been to the place before and I don’t remember it being so impersonal. Anyway, I got home and looked at the bill. I know, I should have looked at it at the place and asked questions. I noticed I was charged a $225 diagnostic fee! Having brought the car in specifically for a service and a warning light, I was unaware a separate fee would be charged for simply identifying the issue. I realized at that point that they didn’t do a proper service and I would be charged a diagnostic fee. I was blindsided by this. Again, I’ve been there before and had a light on at one point or another but I was never charged a diagnostic fee. I have to say I’m very disappointed and feel I was taken advantage of. There were a few bright spots. The initial appointment scheduling was quick, and the complimentary ride home was helpful. Unfortunately, the communication issues, lack of transparency around fees, and impersonal service overshadowed the positive aspects. I am considering looking elsewhere for future service needs. More

Friendly and professional. My service representative Mike was very helpful and informative. Couldn’t be happier with the experience. My service representative Mike was very helpful and informative. Couldn’t be happier with the experience. More

Service always the best David Joslin always friendly and helpful, gets me right in the schedule helpful, gets me right in the schedule More

Quick! Simple ! Easy! I was able to drop it off first thing in the morning and got it back in the early afternoon. Simple ! Easy! I was able to drop it off first thing in the morning and got it back in the early afternoon. More

My car was inspected by Rydell 3 weeks ago for $225, and 2 weeks later, it broke down, requiring me to tow it back to them at my expense for $300. They then demanded another $225 for a new diagnosis! Their 2 weeks later, it broke down, requiring me to tow it back to them at my expense for $300. They then demanded another $225 for a new diagnosis! Their original inspection clearly did not test the 12V auxiliary battery that subsequently failed, leaving me stranded. After a week, they returned the car to me with additional problems (TPMS sensor failure) that they didn't catch. More