Rydell Chevrolet Northridge - Service Center

I had a great experience with Rene at the service department! He truly cares about helping his customers by explaining how to best care for your vehicle and communicates thoroughly every step of the department! He truly cares about helping his customers by explaining how to best care for your vehicle and communicates thoroughly every step of the way. He helps set the Rydell service department apart from the rest! More

I racked up $650 in rental car charges waiting to have a diagnosis. Waited nearly a week to find out that the reason my 2014 Volt would not go into park was because the 12V battery had died. I'm stunned tha diagnosis. Waited nearly a week to find out that the reason my 2014 Volt would not go into park was because the 12V battery had died. I'm stunned that David had no clue on my initial call that this was the issue. If he had told me that might be it, I actually was at an O'Reilly store when my car failed. I could have had the AAA tow driver help me choose a battery and installation would have been free. David also told me your appointment system doesn't actually honor appointments. You need to pay for a triage tool. Your service department is huge and I know it's where Rydell makes most of its money. Not buying another car from you for you to service unless you solve this issue. More

Not sure what's going on with Rydell, I've been going to them for a very long time , never experienced such a dishonesty, pushing for unneeded service recommendations. "YOUR BRAKES NEED IMMEDIATE ATTENTIO them for a very long time , never experienced such a dishonesty, pushing for unneeded service recommendations. "YOUR BRAKES NEED IMMEDIATE ATTENTION" even though brakes were changed by Rydell 4 mo 8K miles prior. When I challenged the service writer to show me why my brakes need attention only thing he could do point the finger to his tech and apologize. 2nd item was the battery replacment. "YOUR BATTERY FAILED" I had the battery tested next morning, Battery is healthy. Even though I have one more prepaid oil change , will not be going back to Rydell, my truck will in better hands anywhere else. These guys need to be investigated by The Bureau of Automotive Repair. More

David is probably the most knowledgeable service advisor I’ve encountered. He is on top of the issues and the reason we bring our car to Rydell for service. I’ve encountered. He is on top of the issues and the reason we bring our car to Rydell for service. More

Very smooth experience. Mike was great and answered all of my questions! Just keep the coffee machine in tip top shape. Mike was great and answered all of my questions! Just keep the coffee machine in tip top shape. More

Fast and efficient service from both your parts department and service advisor. Work was completed on tome, and the service advisor contacted me with updates bt phone and texts. department and service advisor. Work was completed on tome, and the service advisor contacted me with updates bt phone and texts. More

I love this dealership it’s Very clean great service. On time’ kept me informed On time’ kept me informed More

Excellent as always. Thanks Mike for always taking me on my schedule and getting me back on the road ASAP. Thanks Mike for always taking me on my schedule and getting me back on the road ASAP. More

Best customer service & was told & show what was wrong/broken in my car. Rene was the customer representative that helped me out. wrong/broken in my car. Rene was the customer representative that helped me out. More

Always fast courteous service from David, kept in contact and got truck back as promised. and got truck back as promised. More