Rydell Chevrolet Northridge - Service Center

I would not recommend this service department. While they were able to schedule my appointment quickly and even provided a complimentary ride home, the overall experience was frustrating and lacke While they were able to schedule my appointment quickly and even provided a complimentary ride home, the overall experience was frustrating and lacked transparency. My service advisor wasn't available at 2:00 pm, our scheduled appointment time, even though he was the one who booked it. I was told he had left to lunch a few minutes before I arrived and that I could wait until he returned. The receptionist couldn't help and claimed no one else could assist me due to a policy requiring my specific advisor. This was not a very good customer service policy. I was told I could either wait for his return or leave the car. I left it. The advisor called me at 3:05 and said their computer system was down and he could tell me anything at that point. No apologies or explanation about his not being there at the appointment time. This was odd. He contacted me the next day on Friday at 4:16 pm and said that they hadn’t checked my car yet and that there are “6 more vehicles in front” and that they probably wouldn’t get to it until the following week. I wondered why they would schedule me if they didn’t have time to check my car. Taking the car back and finding another service center would have meant more wasted time. Between scheduling a new appointment and arranging transportation, it just wasn't worth the extra effort. So, I opted to leave the car at the dealership. He contacted me at around 3pm on Monday and explained something about a sensor not working and that it would cost $412.73. I thought wow it must be serious. He did not explain anything further about the service and added that they would also do the oil change. He called me at around 11 am the next day and said the car was ready. I went to the dealership and went straight to the cashier. I paid and was given my keys and was told the car was outside. No one approached me or acknowledged me which was strange because I’ve been to the place before and I don’t remember it being so impersonal. Anyway, I got home and looked at the bill. I know, I should have looked at it at the place and asked questions. I noticed I was charged a $225 diagnostic fee! Having brought the car in specifically for a service and a warning light, I was unaware a separate fee would be charged for simply identifying the issue. I realized at that point that they didn’t do a proper service and I would be charged a diagnostic fee. I was blindsided by this. Again, I’ve been there before and had a light on at one point or another but I was never charged a diagnostic fee. I have to say I’m very disappointed and feel I was taken advantage of. There were a few bright spots. The initial appointment scheduling was quick, and the complimentary ride home was helpful. Unfortunately, the communication issues, lack of transparency around fees, and impersonal service overshadowed the positive aspects. I am considering looking elsewhere for future service needs. More

Friendly and professional. My service representative Mike was very helpful and informative. Couldn’t be happier with the experience. My service representative Mike was very helpful and informative. Couldn’t be happier with the experience. More

Service always the best David Joslin always friendly and helpful, gets me right in the schedule helpful, gets me right in the schedule More

Quick! Simple ! Easy! I was able to drop it off first thing in the morning and got it back in the early afternoon. Simple ! Easy! I was able to drop it off first thing in the morning and got it back in the early afternoon. More

My car was inspected by Rydell 3 weeks ago for $225, and 2 weeks later, it broke down, requiring me to tow it back to them at my expense for $300. They then demanded another $225 for a new diagnosis! Their 2 weeks later, it broke down, requiring me to tow it back to them at my expense for $300. They then demanded another $225 for a new diagnosis! Their original inspection clearly did not test the 12V auxiliary battery that subsequently failed, leaving me stranded. After a week, they returned the car to me with additional problems (TPMS sensor failure) that they didn't catch. More

Work was done quickly, communication from Joe in service was excellent. No upselling, just took care of what was needed was excellent. No upselling, just took care of what was needed More

A very good, established dealership. We have had good service experiences at Rydell Chevrolet Northridge. We have had good service experiences at Rydell Chevrolet Northridge. More

The service department, specifically Joe Mendoza, proved to be very efficient. Service needs were well communicated and honest. They paid special attention to an issue that required attention. They made sur to be very efficient. Service needs were well communicated and honest. They paid special attention to an issue that required attention. They made sure I was updated regularly. After service was performed my vehicle was returned to me in beautiful shape. More

Great service. There was a very short wait time to be seen and complete the service. The service advisor, Renee, was friendly, helpful, and knowledgeable. I am a re There was a very short wait time to be seen and complete the service. The service advisor, Renee, was friendly, helpful, and knowledgeable. I am a regular here, and they have always maintained a high quality of service. I will be back. More

Haven’t yet received my invoice. Trunk is not opening properly. It was working before accident. I had to follow up and have to call multiple times to get status of repair. Trunk is not opening properly. It was working before accident. I had to follow up and have to call multiple times to get status of repair. More