Rydell Chevrolet Northridge - Service Center

I made an appointment for a radio replacement a month in advance. When I arrived at Rydell service dept, they told me they would take my car but it would be days before they filed the claim, therefore leav advance. When I arrived at Rydell service dept, they told me they would take my car but it would be days before they filed the claim, therefore leaving me stranded at the car rental place without rental coverage (which my extended warranty DOES cover once a claim is filed) that I had to pay for myself. I was stuck with that bill since they did not file the claim the day I left my vehicle there. I think that is really bad practice, especially for people who make appointments well in advance. Their excuse was the repair department was very busy and running late. My appointment was at 7 a.m. and I was on time. I feel if you have an appointment, a claim needs to be placed in the system right away so a customer is not left without rental coverage. I don't know if this is Rydell's standard practice or their service consultant's. More

I still haven't heard from anyone in the services cashier department about my points. department about my points. More

I'm sacrificed as always. Mr Jerry Roxas is a professional in his work and provides excellent guidance. Mr Jerry Roxas is a professional in his work and provides excellent guidance. More

I had an appointment for oil and transmission service,it took almost 3 hours. Way to long. took almost 3 hours. Way to long. More

I'm sacrificed as always. Mr Jerry Roxas is a professional in his work and provides excellent guidance. Mr Jerry Roxas is a professional in his work and provides excellent guidance. More

Everyone at Rydell was super friendly and helpful. Especially Joe in the used car department Especially Joe in the used car department More

Very friendly and knowledgeable staff, especially Jerry Roxas. It's definitely the place to have your vehicle serviced, if you love it. Roxas. It's definitely the place to have your vehicle serviced, if you love it. More

Dealer Communication with service consultant thru text message was very convenient and easy to use message was very convenient and easy to use More

Joe is always excellent in customer service, thank you for being so helpful in any question I have about my car. for being so helpful in any question I have about my car. More

The work that was done professionally and quickly. Fernando Camacho is a pleasure to work with. I am bringing my GMC truck and my Cadillac to be serviced at Rydell Chevrolet. Fernando Camacho is a pleasure to work with. I am bringing my GMC truck and my Cadillac to be serviced at Rydell Chevrolet. More