Rydell Chevrolet Inc - Service Center

Lied To I took my Malibu in and paid for an oil change and rotation. Before the rotation my right front tire had a slow leak which I had to fill every couple I took my Malibu in and paid for an oil change and rotation. Before the rotation my right front tire had a slow leak which I had to fill every couple weeks. A week and a half later i had to fill the right front tire. So it wasn't moved. I took my car to another place nearly a month later for a tire repair and was told my tires were didn't sizes. I had purchased those tires nearly a year before at Rydell as well. Because they were different sizes, they were wearing unevenly. Lied To twice and never going back. Not even going to buy another Chevy... More

I could write a book regarding the awful customer service, incompetence, untruthfulness, and unreliability of this so called "car dealership". I have never been treated so unjustly before in my enti service, incompetence, untruthfulness, and unreliability of this so called "car dealership". I have never been treated so unjustly before in my entire life. You would think at some point after taking my vehicle "that I BOUGHT AT RYDELL" in 6-8 times within a 12-16 month time frame for problems "that they claimed were fixed at least 2-3 times" that I would get something that is called "customer service" with all the hassles and inconveniences I experienced....but I NEVER got anything except either a "bill" or "don't know what to tell you", or "take it to another dealership". I know there are some good people that work at Rydell... at least I HOPE... but some people need to get a "clue" of how to give "customer satisfaction" when things are absolutely uncalled for with a disgruntled client. UNBELIEVABLE. More

Everyone at the dealership was friendly from the sales staff to the express lube. My service was done quickly and the checkout was good. Everything in the facility was clean and bright. staff to the express lube. My service was done quickly and the checkout was good. Everything in the facility was clean and bright. More

They were fast and good at explaining what was done and what was checked. it is nice to be able to stop by at my convenience instead of having to make an appointment or have to leave my car. what was checked. it is nice to be able to stop by at my convenience instead of having to make an appointment or have to leave my car. More

I will never use a different dealer the service department is the best. I have always been treated friendly and made feel like they appreciate my business. department is the best. I have always been treated friendly and made feel like they appreciate my business. More

Made appointment for tire rotation and balance. The tires where purchase at Rydell. The vehicle was left on the rack for 2.45 hours while I waited. I asked for help and was sent to the service manager who sa where purchase at Rydell. The vehicle was left on the rack for 2.45 hours while I waited. I asked for help and was sent to the service manager who said he would check into it. It was explained that there was a new drop off policy where the service is worked in when they have time. What is the use to have an appointment? This 35 minute project took almost 3 hours of my time. This is unexceptable as my time is worth something too. It appears as though there is very little concern about the customer and just a concern to work things in for the benefit of the dealer. This is not the old Rydell I once knew. I have purchased several vehicles form Rydell, lots of tires and maintenance on corpotate vehicles ect. It is time to look for a dealer who provides service. More

Buying my first car was scary, but I was prepared with good tools and information from my dad. I tried many dealerships and decided to go with Rydell. Since then (2004) I've purchased 2 cars, utilized t good tools and information from my dad. I tried many dealerships and decided to go with Rydell. Since then (2004) I've purchased 2 cars, utilized the service department and the collision center all at Rydell. The service people, sales personnel and support staff are wonderful. They work amazingly with your insurance during an accident, have ALWAYS gotten me a wonderful loaner car while mine was out of commission, being worked on, kept me up to date and aware every step along the way of anything and everything they're doing. No hidden charges anywhere. I've referred their services to many friends and wouldn't think twice about taking myself (to buy a car), or my car there for service again and again! More

We were passing through Waterloo on the way home to St Paul, MN. when the fuel pump went out on our 2007 Yukon XL. Called Rydell and started working with Nate Hazen. Nate arranged a tow and promised to ha Paul, MN. when the fuel pump went out on our 2007 Yukon XL. Called Rydell and started working with Nate Hazen. Nate arranged a tow and promised to have his techs look at the vehicle first thing the next morning as it was closing time for the service department when we first started talking with Nate. Nate called at 7:10 the next morning to let me know he had the vehicle in the shop and as soon as the techs arrived they would be checking our vehicle out. By 9:30 they determined it was the fuel pump and by 1:30 we were back on the road. All the people we encountered at Rydell were nothing but friendly and professional. I was especially impressed with Nate Hazen. He didn't make promises he couldn't keep but did assure us he would do everything possible to get us back on the road as soon as possible. More