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Rydell Chevrolet Inc - Service Center

Waterloo, IA

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18 Reviews

18 Reviews of Rydell Chevrolet Inc - Service Center

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February 24, 2024

I had a vehicle in from an accident that they we're unable to get the parts for due to the UAW strike several months back. They refused to do anything to get me in a loaner or trade the vehicle so I en More

by dalejohnjr88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarred, Jeff Smock
January 31, 2024

Very positive. The showroom always so sparkling clean and uplifting. Enjoy waiting in the little snack area. As always we were impressed with speed and extra servi More

by kdb062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names
March 21, 2023

Rydell is very courteous and eager to help as soon as you walk through the door. The waiting area is very nice and the entire dealership is very clean. Tyler was very helpful and pleasant to work with. More

by sharryonh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Mar 24, 2023 -

Rydell Chevrolet Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

May 18, 2022

I called with an issue, they diagnosed, ordered parts, and fixed the problem. It was an amazing experience. More

by Xmansmama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt
May 20, 2022 -

Rydell Chevrolet Inc responded

Hi there, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 01, 2022

Worst service ever and it does not mater if you have a premium warranty they will not bother to check for it or honor IT! BEWARE PEOPLE!!!!! More

by kpfuller55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Travis in Service
Apr 06, 2022 -

Rydell Chevrolet Inc responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to turn your experience around. Please reach out to us at (319) 234-4601 at your earliest convenience to discuss how we can turn this experience into a positive one.

Apr 17, 2022 -

kpfuller55 responded

I received a call from one of your people at Rydell, saying that he would check into the claim on the premium warranty for my Chevy Trax that was not honored. This was 2 weeks ago and no word back from Rydell. This is the "usual" experience from Rydell Service, never responds back!! Well I am still waiting and waiting to see if Rydell will refund the the money lost from not honoring the Premium warranty. PEOPLE think twice before you go to Rydell!!!!!!!!!!!!

January 06, 2022

We are happy with this dealership because when ever we have a problem with a vehicle and a deadline. They have been able to come through for us making the repairs. Let alone we have been able to come t More

by bmsmith33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monty
July 19, 2021

very friendly employees. traveling and needed an oil very friendly employees. traveling and needed an oil change. dropped our trailer and we were second in line. 40 minuets and we were back on the roa More

by done43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
glen
April 26, 2019

Friendly knowledgeable staff Fast and friendly service. Nice waiting area with WiFi snacks and refreshments. My vehicle was taken care of with no issues and a detailed multi point More

by 00rchonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Clements
December 04, 2017

service always taken care of.They get you and out in a timely period and your comes back just as it was left and fixed the first time. More

by dave primmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim and Monte
August 02, 2017

They know customer service Rydell service was very helpful with a small problem I had with a brand new car and a recall for same. Everything was handled professionally and cour More

by JagmanBoca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff and Jim
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