Rydell Chevrolet Inc

Only 5 stars? !?! I’d give 10 if I could!!! Here’s why: I’m a newly, single mom. I’ve never bought a car by myself before. My car had been totaled, I had limited !?! I’d give 10 if I could!!! Here’s why: I’m a newly, single mom. I’ve never bought a car by myself before. My car had been totaled, I had limited time and resources to find a replacement. Dealerships and car repair shops have always made me nervous, because I feel like “they can see me coming”. I don’t know anything about cars, I don’t have time to research, I just need it done right and don’t have knowledge enough to “haggle” or know when I’m being taken for a ride. (ha...no pun intended). I had a handful of needs on my list, but couldn’t even name 2 make/model’s that would have even been candidates, no clue. Also, having just been in a total loss accident, safety was top of my list. I walked into Rydell in Waterloo, no appt, asked if someone would be available and was fortunate enough to be helped by Brandon Reyes. (I repeat, BRANDON REYES – believe me, this is who you want to walk in and ask for.) We sat down and he listened to my story. He expressed concern and genuinely made it his mission to find me everything on my list. He walked me through a few additional questions, obviously, he was qualifying and ruling things out in his recommendation based on my answers. He was quick, thorough and when he looked back from his computer, he grinned and said, “Carrie, follow me, we’ve got options!!”. I never expected that. It’s like he was truly excited to provide me with options, answers and solutions. He took me through the lot and not only did he explain what we were looking at and why…he explained as we went, why a vehicle that looked ok to me, WOULDN’T work. He was educating me and reassuring me throughout the process. He was easy in manner, never made me feel stupid for asking probably what are considered stupid questions in his business and just gave me a level of confidence that we had considered all viable options and were making strategic down-selections. During the test drive, he showed me all the bells and whistles, made sure everything was adjusted to fit me (I’m 5’3” and clearly Shaq was the last person to drive the car). Helpful and personal touches in features – “I know you said you didn’t like X, here’s how you make it do Y”. He not only remembered what I knew I wanted, he made recommendations on things I didn’t know existed that he thought I MIGHT like. Man, he had me pegged. It was the first time I’ve ever walked into a dealership or discussed car service/warranty details and felt like I understood, agreed with and wasn’t just being upsold. Shout outs to Ryan Strovers and Tyler Frank too for explaining financing, extended coverage, service plans, etc. to me. Again, between the 3 of them, I felt like they were working to HELP me, not SELL me. One would say, “What about this” and the other would say, “We already thought of that, won’t work because X. We thought maybe this”. I was lost, but I just felt like, here were 3 professional experts legitimately DESIGNING/BUILDING THE BEST DEAL they could for me. I could have kissed them ( I didn’t, but I wanted to!!), I was so grateful!! I will NEVER worry about buying a car again, because I’ve now found my go-to team of experts. I couldn’t be happier and it couldn’t have happened a moment too soon. I’ll be introducing my parents to Brandon here in the next few weeks. They both need vehicles and we are now what you’d call a “Rydell family”. Thank you, thank you, from the bottom of my heart, thank you for being WONDERFUL!!!!!!! More

Brandon Reyes and the team made buying my new vehicle a breeze. They were honest, transparent and fair. Everything about my experience was excellent. Would highly recommend them for your next vehicle pu breeze. They were honest, transparent and fair. Everything about my experience was excellent. Would highly recommend them for your next vehicle purchase. More

We recently purchased a used vehicle and Callie W. was our sales consultant. We were more than impressed with her. She listened to what we were looking for and was able to find us the vehicle. She dem was our sales consultant. We were more than impressed with her. She listened to what we were looking for and was able to find us the vehicle. She demonstrated true professionalism, was not a pushy salesperson, and worked with us on our budget. She was able to show and explain the features of the vehicle as well as answer our questions. A Great experience. More

Saying I had 5-star service would be under rating my experience with Rydell’s Brandon Reyes! He went above and beyond to find me exactly what I was looking for at the price point I needed to be in. Maj experience with Rydell’s Brandon Reyes! He went above and beyond to find me exactly what I was looking for at the price point I needed to be in. Major bonuses for making it not only stress free, but fun and easy! Thank you again Brandon & Rydell for another great buying experience! More

We were met by friendly sales people and respected when we told them we were working with Dawn. Dawn is very personable and enjoyable to work with. Tyler, the manager, was helpful and efficient. Kyler, in we told them we were working with Dawn. Dawn is very personable and enjoyable to work with. Tyler, the manager, was helpful and efficient. Kyler, in finance, also got us through the process with ease and ensured we had the best deal. More

My wife and I had a very pleasurable experience while purchasing our vehicle at Rydell Chevrolet. Dawn, our salesperson, made sure we got answers to all of our questions about the vehicle. She made it th purchasing our vehicle at Rydell Chevrolet. Dawn, our salesperson, made sure we got answers to all of our questions about the vehicle. She made it the best experience we have ever had in purchasing a vehicle. If you need a new ride see Dawn Tomson at Rydells. She will do you right! More

Dawn Thomson is the best. So knowledgeable and professional! Thanks Dawn, you made it easy! So knowledgeable and professional! Thanks Dawn, you made it easy! More

I had a vehicle in from an accident that they we're unable to get the parts for due to the UAW strike several months back. They refused to do anything to get me in a loaner or trade the vehicle so I en unable to get the parts for due to the UAW strike several months back. They refused to do anything to get me in a loaner or trade the vehicle so I ended up having totaled by Insurance because I had no transportation for several months and then I bought another vehicle which is currently in their shop because their technician broke the fuel line by putting the fuel pump in wrong or was very rough on the line. The fuel pump is warrantied but this is the second mistake they did on this job because first it was the fuel filler hose when they assembled it the first time then they had to remove the fuel tank again which added a day to the work putting me without a vehicle again and now it's back in the shop for the same thing but just the fuel line and now they're not honoring their warranty. Even though the warranty is still valid. I will never use them again and I've already got my family and friends turned away from that place. I already got an attorney and they told me that once I get my vehicle back if they charge me that we will going against them in court and I will win because I have more than sufficient evidence to prove that the warranty should have been used and they'll just be paying me way more then what it would have been worth them making out of the repair in the suit. More

I had the best experience at Rydell these past two days. I had a purchase with Dawn T. She was absolutely amazing. Made me feel confident with my purchase! I highly recommend her if your looking for a new v I had a purchase with Dawn T. She was absolutely amazing. Made me feel confident with my purchase! I highly recommend her if your looking for a new vehicle!!! I will definitely recommend her to friends and family!! Thanks again Dawn!!! :) More

Very positive. The showroom always so sparkling clean and uplifting. Enjoy waiting in the little snack area. As always we were impressed with speed and extra servi The showroom always so sparkling clean and uplifting. Enjoy waiting in the little snack area. As always we were impressed with speed and extra services. More