Ryan Auto Mall - Service Center

I brought my car in and informed the Service Writer (Jeff) that there was a vibration and that I thought it was in the drive train. I was informed that my car needed brakes and rotors. It did not vibra (Jeff) that there was a vibration and that I thought it was in the drive train. I was informed that my car needed brakes and rotors. It did not vibrate when applying the brakes but rather vibrated all the time. I thought if it was in fact the rotors and brakes I would have felt it when applying the brakes ? Approximately $350.00 later for new brakes and rotors the vibration is still there. I brought it back and took one of the mechanics for a test drive and he informed me that he thinks it is a U-Joint or something else in the drive train. I have an appt. for wednesday morning to get it fixed but my main concern is -- Did I really need $350.00 worth of brakes and rotors ?? I have allways trusted your service and have allways been treated great, but now I am questioning my trust. You guys have been wonderfull in the past and I have felt confident in your work, I bring my vehicles to you for everything. But once again now I am unsure of my trust. More

I came in for a full service oil change before work. The service I receive is always excelleent and was completed quickly. The staff is always very friendly and professional. I would recommend this dealersh service I receive is always excelleent and was completed quickly. The staff is always very friendly and professional. I would recommend this dealership for all your auto needs. More

This service department always does a great job, with excellent customer service. I will only bring my vehicles to this shop for service. I know I can trust them. excellent customer service. I will only bring my vehicles to this shop for service. I know I can trust them. More

With oil changes, supposed to check all fluids. Antifreeze down 1/2 gallon, in between oil changes performed at Ryan Dodge Dealership. I am single women depending on dealship to provide the servic Antifreeze down 1/2 gallon, in between oil changes performed at Ryan Dodge Dealership. I am single women depending on dealship to provide the services stated on coupons or general items they claim they do. I also phoned in to get an estimate on fixing the thermostat on my Dodge Grand Caravan 2001. Quoted me $150.00, I believe was way too high, considering the location of the thermostat. I had a friend do it for me, the parts were $20 and the antifreeze was $15. It took him 10 minutes to replace the thermostat. I don't know how it can cost that much at a dealership. Seems like this is taking advantage of a customer. Also I have purchased vehicles from Jeff Barbre at Delano Dodge. I would buy another vehicle from him, trustworthy, honest person. More

Awesome service. Just had brake job done on my Dodge Journey 5 days ago and brakes started making noise on my Ford Fusion. I bought the Ford across the street and have a service contarct with the Ford Journey 5 days ago and brakes started making noise on my Ford Fusion. I bought the Ford across the street and have a service contarct with the Ford dealership. I called them first, and there price and attitude was insulting. So I called the Dodge dealership and Aaron who helped me on my Dodge. His price was almost 200 dollars less and they got the car in 45 min after out phone conversation. Also he put good parts, not the cheapiest on and it was done very quickly. Very happy with this place, and thats coming from someone who has a service contract on a vehicle at the Ford Store across the street and I brought it to a Dodge Service department!! Will ALWAYS brings my Dodge and FORD to Ryans Dodge Chrysler and Jeep. PS Whatever your paying Aaron Double it!!! Justin More

John Beckenbach went above and beyond my expectations and kept me updated on my car's progress. There was a slight issue with something mechanical (I'm not too car savvy) but John informed me and didn't jus kept me updated on my car's progress. There was a slight issue with something mechanical (I'm not too car savvy) but John informed me and didn't just leave me waiting without knowing what was going on. I really appreciated that. He treated me like I wanted to be treated. More

They were fast, friendly and genuinely interested in making my service experience an excellent one. I have bought two vehicles here and had many services done and they are always the best! making my service experience an excellent one. I have bought two vehicles here and had many services done and they are always the best! More

I was a bit skeptical to use the coupon that I cut from the local paper. The initial encounter with the service advisor was professional and informative. While waiting for the service, I visited the new the local paper. The initial encounter with the service advisor was professional and informative. While waiting for the service, I visited the new car salesroom and had a very nice discusion with a sales advisor. Before I knew it, I was informed that my vehicle was ready. I checked out and the final price was exactly as stated on the coupon. More

I came in for an oil change and service and expected it to take an hour or more but was finished in less than one half hour. Eric commended a change in oil type that was a better match to our driving condi to take an hour or more but was finished in less than one half hour. Eric commended a change in oil type that was a better match to our driving conditions. He was very helpful. I expected to pay over $100.00 for the service but paid under $50.00 More

As I write this I'm even more disappointed as when selecting the individual from the site that I worked with and come to find out he is the "Service Manager", I'm shocked... My Jeep was in three ti selecting the individual from the site that I worked with and come to find out he is the "Service Manager", I'm shocked... My Jeep was in three times to fix the UConnect issue, first two times it was stated it was fixed but within minutes of driving away from the dealer I would find that it indeed was not fixed. During the second attempt, Matt looked at the issue for an additional two hours until 5:30pm on a Friday, even though they had the jeep since 8am that morning. Anyways the issue could not be determined so Matt was to call the manufacturer first thing the next Monday morning and call me back. Monday went by, Tuesday went by with no call back from Matt as he indicated he would do the previous Friday. I left a voicemail for Matt on the following Wednesday, still no response. I called again three business days later, the following Monday as I still had not heard from Matt. I spoke to Aaron and communicated my frustrations with Matt. It was not until Aaron got involved that things started to move along and on the 3rd visit, the Uconnect was fixed and Aaron provided EXCELLENT customer service. My above ratings completely reflect my experience with "Matt Ryan" and I sure hope he's not family related to the over all dealer ownership as I will certainly never have him help me again.... This is one Service Manager that does not make customers a priority... Aaron, thank you for your time, effort and listening to my frustrations!!! Perhaps they should promote you to the Service Manager, I think you would do a fine job at it. More