Ryan Auto Mall - Service Center

All my questions and concerns were addressed at the time of service and resolved. Chad was very courteous and helpful and repair was done on a timely matter. of service and resolved. Chad was very courteous and helpful and repair was done on a timely matter. More

Matt Ryan was very friendly, courteous, and knowledgable. He scheduled a service time for our vehicle for the day following our contact. He and his team repaired an engine problem in a profe knowledgable. He scheduled a service time for our vehicle for the day following our contact. He and his team repaired an engine problem in a professional and timely manner. More

Aaron is always so very friendly and good at his job. He remembers my name with out fail, and goes out of his way to do what needs to be done with out adding on things I don't need. He even sent someone to remembers my name with out fail, and goes out of his way to do what needs to be done with out adding on things I don't need. He even sent someone to get me when I was stranded with a dead battery. I am very happy with the service at Ryan Auto Mall. I would recommend them to everyone looking for a good service center. More

The service was excellent and efficient! All service being done on the vehicle was explained in a way that was understandable. I had additional questions and Brad took me to my car to show me with the being done on the vehicle was explained in a way that was understandable. I had additional questions and Brad took me to my car to show me with the maintenance worker the answer to my additional questions. I have never had a bad experience at the dealership. The service is always outstanding and the workers are friendly! More

Employees were very friendly and responsive; listened to me and followed up on questions and requests. I had the car in for an oil change and tire rotation and there was absolutely no wait, got right in. me and followed up on questions and requests. I had the car in for an oil change and tire rotation and there was absolutely no wait, got right in. My only problem was that I was unable to sign in to their wifi, but the work was completed so quickly it didn't matter! Beautiful and comfortable customer lounge so I could watch the news! More

Am always impressed with the level of customer service I receive from Aaron in service. (apologized to him....for some reason I kept calling him Chad last time..LOL). Always feel confident that aaron had m receive from Aaron in service. (apologized to him....for some reason I kept calling him Chad last time..LOL). Always feel confident that aaron had my vehicle was serviced as needed. Appreciate is updates as I am waiting. Job Well Done AARON! More

The only problem I had with this incident was that the part my vehicle needed wasn't in stock and on back-order without an expected delivery date. This meant a lot of uncertainty on both our part and your part my vehicle needed wasn't in stock and on back-order without an expected delivery date. This meant a lot of uncertainty on both our part and your service manager. It turned out OK but it could have been a very costly experience. More

I was quoted a price to replace a front wheel bearing on my Chev HHR of $600.00 at your dealership. "That"s outrageous", I said. "I could try and get it done for around $550.00", he said. "That's still to my Chev HHR of $600.00 at your dealership. "That"s outrageous", I said. "I could try and get it done for around $550.00", he said. "That's still too much", I said. "I could find an after market unit and install it for $471.00", he said. I checked and I can purchase a good quality unit on line for $105.00. I'm sure you buy them for around that price also. Budgeting about 1.5 hours to change out the bearing that would leave you $495.00 for labor and profit. Aren't you ashamed. I am more than willing to pay a reasonable price for your service. I was insulted to think you would try to charge me such an outrageous price for such a basic repair. I will probably not come back to the Ryan Auto Mall to get abused again. I initially came to you to support a local business here in Buffalo. Robert A. Hopman More

I brought my Jeep in for service on a recall, to have the oil changed and to have a small dent repaired that was there when I bought (from Morries across street). Customer service is bar none! I KNOW that i oil changed and to have a small dent repaired that was there when I bought (from Morries across street). Customer service is bar none! I KNOW that i can call Aaron and he'll not ony take care of me but he'll have HONEST answers. Work done was coordinted between the dealership and collision locations and I was kept in the loop at all times. Ryan is my new dealership!! Won't go back to Morries!! More

We have purchased two new vehicles from Ryan Auto Mall and have been very pleased with all of the help with purchasing and maintenance. Every department has been more than helpful. The follow thru is grea and have been very pleased with all of the help with purchasing and maintenance. Every department has been more than helpful. The follow thru is great More