Ryan Auto Mall - Service Center

Fantastic visit to service dept for my Jeep, Compass I know when I call and request help for me and my Jeep, I can trust the guys in the service dept. They were so great and polite and courteous to me an I know when I call and request help for me and my Jeep, I can trust the guys in the service dept. They were so great and polite and courteous to me and friend with me, I was stunned. They got the job done in amount of time said and now my Jeep drives like new. We were given a ride home to Delano so not have to spend 3 or so hours in dealer store. What a nice young man and I wish I could remember his name. Brought us home at noon. Over all, I am so very pleased and yes, secure to know you are there if I need anything with the Jeep and you always have been. Thank you also, Sandy Kespohl More

Great service It is always nice to just pull in to the Express service for an oil change. They are efficient and do a great job. They are on top of any recalls or a It is always nice to just pull in to the Express service for an oil change. They are efficient and do a great job. They are on top of any recalls or any other things that may need attention to my vehicle. Thanks :) More

TAKING CARE OF MY CAR Needed tires on my 2011 Cadillac DTS. Also needed oil change and inspection of the car's needs. Ryan's Dealership in Buffalo, MN serviced the car in r Needed tires on my 2011 Cadillac DTS. Also needed oil change and inspection of the car's needs. Ryan's Dealership in Buffalo, MN serviced the car in record time. Good service and friendly Ryan folks keeps me coming back. Luz Campa More

Recent service experience at Ryan Automall My Jeep Cherokee was in for warranty work (cylinder head) and two additional recalls for six days, and then after pickup I had to return again the nex My Jeep Cherokee was in for warranty work (cylinder head) and two additional recalls for six days, and then after pickup I had to return again the next day after Jeep was not operating properly. Initial contact was good and scheduled a day when a courtesy vehicle would be available. Picked up the vehicle after "completion" on Tuesday and was able to get all the way to Rockford before realizing things weren't right with the engine. Called next morning, Erik told me to stop back in and they would take a look at the check engine light returning. Said if he wasn't available, ask for Matt. Stopped back in that afternoon and they spent an hour plus making the final repairs. There was certainly frustration with being told the Jeep was ready and then finding out the truck was not operating properly. This happens, I get it. I was told they were working on a "miss" the last day and thought it was a bad spark plug. Although the issue with the engine was most identifiable while in gear and at idle (although it got more intensive as you drove it). Not sure this was test drove or just trying to figure it out in the shop. Regardless it cost me another roundtrip to Buffalo and canceling plans for the following afternoon. Couple of suggestions/observations: Would have been helpful to tell me what I needed for the courtesy/rental vehicle (driver's license and proof of insurance). Had to scramble to locate the insurance information and was in a hurry so it would have been nice to know ahead of time and it would have saved me time. Service writing is a tough job as I've done it myself. That said, the customer service aspect is key to an experience and loyalty to a brand and location. My dealings with Erik were good. My interactions with Matt were not. A voice mail from Matt on Monday evening, my returning of the courtesy vehicle and picking up my Jeep from Matt on Tuesday and the bringing back of my Jeep for the completion of the job on Wednesday and stepping out of the car with Matt on Wednesday was not a pleasant experience. In all three cases I felt like I was an annoyance or interrupting his day. There were awkward side conversations to employees (I get he is the service manager) while standing with him and again I didn't feel there was much appreciation (I get it was warranty work) for my business. Hopefully this was just a bad few days or maybe I caught him at the wrong time on these three days. More

Excellent service as always!!! Ryan Chrysler Dodge Jeep Ram has always done a great job repairing my vehicles, so when I needed service work on my Cadillac I thought I'd give them a Ryan Chrysler Dodge Jeep Ram has always done a great job repairing my vehicles, so when I needed service work on my Cadillac I thought I'd give them a chance. The repairs were done quick and im very satisfied. Thanks to the team at Ryan! More

Great employees-answered questions-Excellent service- Todd opened door & impressed the wife! Very professional & attention to customer needs! Best Chrysler dealership we have ever dealt with. Thanks & sa Todd opened door & impressed the wife! Very professional & attention to customer needs! Best Chrysler dealership we have ever dealt with. Thanks & satisfied. Very clean & organized dealership! Employee attitude & expertice is important to us. Thanks! Thanks for SMILS and good attitudes!!!!!!!!!! More

Personable and professional service We use your service regularly for our T&C van. They have always been personable, professional and efficient. We buy your service packages which are co We use your service regularly for our T&C van. They have always been personable, professional and efficient. We buy your service packages which are convenient and a cost savings to us. Nick has helped check us in most of the time and he is terrific! Dave Lee More

oil change and check Friendly, courteous and efficient staff. Reasonably quick service. Detailed written report w/o them trying to sell you unnecessary stuff. Bonus was th Friendly, courteous and efficient staff. Reasonably quick service. Detailed written report w/o them trying to sell you unnecessary stuff. Bonus was the free car wash. More

Reconditioning an old Jeep The guys in service did a very good job in reconditioning all the mechanical aspects of our old hunting Jeep. We also did a detail and it looks like The guys in service did a very good job in reconditioning all the mechanical aspects of our old hunting Jeep. We also did a detail and it looks like new! We trust it to drive anywhere! We and the 1997 Jeep Wrangler Sahara thank you! More

Friendly staff, but not the greatest experience Pulled in for an oil change and car wash and was greeted by very friendly staff. I waited in the customer area; 30 minutes later, a staff person infor Pulled in for an oil change and car wash and was greeted by very friendly staff. I waited in the customer area; 30 minutes later, a staff person informed me the oil change was finished. He then said it would be a short while for the car wash. Almost an hour later, I walked back to the garage and asked about the status of my van. An employee said he hadn't seen the van come back from the car wash. Another employee stepped outside and came back in, stating my van was parked in the lot and ready to go. Apparently, whoever took the van for the car wash parked it afterwards and didn't let the other staff know. Because the oil change and car wash took nearly an hour and a half, I was late getting to where I was heading afterwards. More