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346 Reviews of Ryan Auto Mall - Service Center
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August 06, 2018
Poor Customer Service, ESPECIALLY if You're Female I do not recommend coming here for any service. I would rate my experience a zero if I could. I brought my Jeep Grand Cherokee (which I purchased at I do not recommend coming here for any service. I would rate my experience a zero if I could. I brought my Jeep Grand Cherokee (which I purchased at the dealership) in for basic service: replace a bulb, patch a tire and an oil change. Every aspect of that service visit had issues. Oil change: Needs oil change message not cleared, Replace a bulb: bulb was replaced and then the technician loosened the turn signal wire, so that appeared to need to be replaced. The biggest problem was the tire patch. The tire was patched but when the tire was put on my vehicle, the lug nuts were not torqued. Unfortunately, I did not become aware of the lug nut issue until I and my entire family were traveling in northern Wisconsin on vacation. The tire almost came off in Manitowish Waters. I had to tow my vehicle 47 miles just to get it repaired. On July 3rd, I presented Matt Ryan with the bill and was told by Matt that he had to speak to those higher up to see what they could do and I also should have contacted him before any repair was done so they could have worked something out with the garage that was doing the repair. He also looked at the damaged rim and said that his guy could have repaired the rim. So now it's my fault and it's implied by his tone and comments that I'm not going to get any reimbursement for the shoddy work Ryan's service technician performed on my vehicle. Matt said he'd get back to me the following Monday (7/9) or Tuesday (7/10). Needless to say, I didn't hear from Matt on Monday or Tuesday. I called back on Friday (7/13) and Matt was out and I was transferred to his supervisor, Marc Gefsrud. I explained the situation and he stated that he wanted to speak with Matt first and that someone would get back to me on Monday (7/16). Marc also informed me that Matt had the authority to make the reimbursement decision when we first talked. Matt's Lie #1. Matt then called on 7/16 and stated that I would get reimbursed, I should receive the check by the end of the week (7/20). Matt also told me he called me the previous week but I had no evidence of that. By 7/21, I hadn't received the check, so I called Marc back (7/25) and stated what was was going on. He checked, and Matt had submitted the requested for reimbursement on 7/16 but the check wasn't cut until 7/23 and the check was in the proverbial mail. Question: if Matt had called the week of 7/9-7/13, why did he wait to submit the reimbursement request? Surely, he could have submitted the request before he called me back. Lie #2 - he never called me the week of 7/9-7/13. It is now 8/6 and I haven't seen the check yet. I just keep getting lied to. Prior to this experience, I was very happy with Ryan's. I took all 3 of our family's Jeep's there for service and we started looking for a Jeep Rubicon there. All I desired on my initial visit was: I am so sorry that happened, I'll ensure the technician has the proper training so this doesn't happen again, and we'll be sure to reimburse you for our mistake. I received none of that. Very poor customer service. I make my own money, I purchase my vehicle with out my husband and I decide where to take it for service. There are a lot of options out there beside Ryan's and I recommend you choose wisely. UPDATE: On 8/6/2018, Matt reached out to verify that I hadn't received payment yet, which I confirmed. He then cancelled the initial check and had another drafted. He had the check delivered the same day via a Ryan courier, along with 4 oil changes for the problems that arose. More
by Disappointed in Greenfield
May 21, 2018
Nick is always friendly and helpful Nick is ALWAYS friendly and helpful. I've never had an unpleasant experience and I am usually laughing by the time I'm leaving. Unlike other dealers Nick is ALWAYS friendly and helpful. I've never had an unpleasant experience and I am usually laughing by the time I'm leaving. Unlike other dealerships their express oil change is actually an express oil change. I'm in an out in no time which, with kids can be a huge thing! Thanks for always being a familiar and sunshiny face Nick. :) More
by DMain
Employees Worked With
Nick Johnson
November 10, 2017
Service with a smile! They have always taken care of all my vehicles and paid special attention to detail! Thank you so vey much for your help and assistance. They have always taken care of all my vehicles and paid special attention to detail! Thank you so vey much for your help and assistance. More
by Midwest Fan
Employees Worked With
November 08, 2017
Great Service I commute to downtown Mpls daily. I had some problems that needed 2 days to complete. They provided me with a new pickup to use during that time at n I commute to downtown Mpls daily. I had some problems that needed 2 days to complete. They provided me with a new pickup to use during that time at new charge. This morning I had a flat tire. They took me in right away and I was on my way out in a half hour. Very friendly staff and my dealings with Tyler were first class. More
by Edwin H Glur
Employees Worked With
Tyler Cleaveland
October 19, 2017
extraordinary personnel! regular service and inspection done very quickly and professionally. All personnel were friendly and helpful. The experience was pleasant and welcom regular service and inspection done very quickly and professionally. All personnel were friendly and helpful. The experience was pleasant and welcoming. A visit is almost like a social visit with friends. More
by GTORFIN
Employees Worked With
August 24, 2017
Pleasant! we bought a car from Ryan Auto Mall a few years ago and we have received such good service when we would come in to service that vehicle that when it we bought a car from Ryan Auto Mall a few years ago and we have received such good service when we would come in to service that vehicle that when it came time to buy a new vehicle we did not hesitate where to go. John Fuller was the sales man we worked with and he was very pleasant. He searched for the vehicle we wanted and found it. John was never pushy and we felt the decision was ours. He is very good to work with. More
by Don and LaJean
Employees Worked With
John Fuller
August 22, 2017
Good people, service dept average, someone goofed up! I've bought two trucks there. The last one I bought just in June, they paid off my trade late and I got hit with the late payment fee and ding on my c I've bought two trucks there. The last one I bought just in June, they paid off my trade late and I got hit with the late payment fee and ding on my credit report. Not happy! Salesman and finance guy were great. Express lane service I will not use again there. Last year did a sloppy job. On my new I took in last month, got grease on my leather wrapped steering wheel. More
by DavidM
March 01, 2017
quick service Bringing in my Equinox is stress free. I know they will take care of any problem quickly. I appreciate how friendly and helpful everyone is at Ryan Ch Bringing in my Equinox is stress free. I know they will take care of any problem quickly. I appreciate how friendly and helpful everyone is at Ryan Chev. More
by MissMoose
Employees Worked With
January 17, 2017
New Impala Thank you, Doug, for the great service. We appreciated that you took time to explain all the features on our new vehicle. Also thanks for setting up t Thank you, Doug, for the great service. We appreciated that you took time to explain all the features on our new vehicle. Also thanks for setting up the blue tooth and on star. Your service made it easier to get started with our new vehicle. More
by Impala 2016
Employees Worked With
Doug Rambow
May 23, 2016
Friendly! I've been other places near by with my old car but since I bought my new one I wanted to bring it here for service. I was kind of nervous due to my po I've been other places near by with my old car but since I bought my new one I wanted to bring it here for service. I was kind of nervous due to my poor experience at the other places but these guys are so friendly I won't go anywhere else! Nothing else can really even compare. More
by Friendlyservice
Employees Worked With
Other Employees :
Tom Sherwin, Aaron Grefsrud, Aaron Nylin, Darin Spicer, Nick Johnson, Erik Lund, Justinne Matthees, Brian Hoppe
