Ryan Auto Mall - Service Center

Negative Experience I was at the dealership on Friday 7 February 2019 for a appointment to install led fog lights, switch out head light bulbs, and install a led light st I was at the dealership on Friday 7 February 2019 for a appointment to install led fog lights, switch out head light bulbs, and install a led light strip under tail gate. While waiting in Customer Service area for 15 minutes I was informed by Erik Lund that two service personnel had called in sick and service department was unable to perform the work. I was disappointed because I had taken vacation to accommodate the service appointment. After inquiring why I wasn't notified of inadequate personnel issues and much persuasion the service department installed fog lights and switched out bulbs. When presented with estimate and with a recommended two hour time requirement I was at dealership for four hours. During that time period I witnessed the Service Manager conversing over the phone voicing the service department was always short staffed. Erik Lund stated this was the first time the service staff had to perform these type of maintenance tasks which didn't assure me I was going to obtain positive results. Erik also had numerous excuses not to install led light strip so that task will be performed by Delano Chevrolet next week who will lend me a loaner car at no cost. That's what I call customer service not lame excuses, lack of trained personnel to perform maintenance tasks, lack of communication and follow-up. I wonder if the 5 star customer rating is justified because what I experienced was painful. More

Funny I called to give you the chance to make things right as you left 2 numbers but yet the service manager had no idea why I was calling I explained that I was asked to call because of the negative right as you left 2 numbers but yet the service manager had no idea why I was calling I explained that I was asked to call because of the negative review I gave regarding the service dept he then said oh well the service advisor was Jamie let me get him I told him again that I was calling in ref to the bad review and he stated he knew nothing about it. I wish I had done my research a little more before going to this dealership I would be happy to discuss my terrible experience with anybody that wishes to know As for the Ryan dealership instead of having upset customers call you that you don’t have the slightest clue about maybe do your research and call that customer but then again the way you do it people just don’t take the time to call If you look they have the same auto response to all complaints Sorry please reach out to us If I could give a neg rating I would But don’t worry I found cornerstone to have a much better service dept More

Took my truck in for a few minor issues 1 being the tail gate ajar light did not work Jamie told me right away that the truck doesn’t have it I did show him the build sheet and he told me those are not ac gate ajar light did not work Jamie told me right away that the truck doesn’t have it I did show him the build sheet and he told me those are not accurate and the truck doesn’t have it He then printed his own version and said oh I guess it does have it He called me the next day said truck is done and said the light is a problem and no fix to it but chrys knows about it and the tail gate rattle is from the tonnue cover I told him to look again as it was loose before that. They made it very clear that even tho I bought a brand new truck from them I am an inconvenience when it comes to bringing it in for service I will not return to this location it is obvious that the service dept is no where the same as the sales dept More

GREAT I was in a few weeks ago for an oil change and tire rotate, The experience was great Andy W. the service writer was so helpful and friendly I just wa I was in a few weeks ago for an oil change and tire rotate, The experience was great Andy W. the service writer was so helpful and friendly I just wanted to let you all know that I was really happy with the service that I got. I will be back for more service work!! Thanks again ANDY W. JEFFREY R BRUST More

Fender paint repair, 2015 Silverado Ryan's Auto-body Shop did a great job on my truck! Looks like new, very happy over the end "product" / result! Appreciate the rental as well! J Ryan's Auto-body Shop did a great job on my truck! Looks like new, very happy over the end "product" / result! Appreciate the rental as well! JB More

Sale force sucks all about themselves On snow days they do not shovel sidewalks so customers can get in. my wife is handicapped I as a customer had to shovel a path so she could go inside On snow days they do not shovel sidewalks so customers can get in. my wife is handicapped I as a customer had to shovel a path so she could go inside to look at cars SERVICE SUCKS More

Vehicle purchase Really appreciated not high pressure, took the time to give us instructions on this new “techy” vehicle. Very helpful, friendly associates that we wor Really appreciated not high pressure, took the time to give us instructions on this new “techy” vehicle. Very helpful, friendly associates that we worked with. More

Great sales and service. Doug Rambow goes out of his way to make you happy with your purchase. New tires were needed and the service department got them installed the same da Doug Rambow goes out of his way to make you happy with your purchase. New tires were needed and the service department got them installed the same day we wanted them installed. Any issues with the vehicle have been addressed and taken care of by the service department. More