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346 Reviews of Ryan Auto Mall - Service Center
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January 10, 2023
Ryan Auto Mall in Buffalo has been the site we have gone to for any automobile needs for 30+years. However, after the lose of my husband, I became involved with a "metro" car dealership for a short time. to for any automobile needs for 30+years. However, after the lose of my husband, I became involved with a "metro" car dealership for a short time. It didn't take long for me to miss the service and atmosphere at Ryan's. I recently went from leasing to buying a Trax with their help. The personnel from sales to accounting to mechanics /service can't be beat, they are all very friendly/accommodating - thorough-and extremely competent. More
by gmcspecht
September 27, 2022
Easy great nice excellent service helpful Just a friendly no hasel easy to work with sales people. friendly no hasel easy to work with sales people. More
by Littlefishchamp
April 27, 2022
Jamie Clevland, listen to your customers when they are talking. I didn't need air in my tire I needed a service just as I thought but you made me feel stupid and like an inconvenience. I will never contac talking. I didn't need air in my tire I needed a service just as I thought but you made me feel stupid and like an inconvenience. I will never contact you for service. I dealt with you on a repair for the same vehicle a few months ago you were rude, i let it slide once but never again. More
by heidilvoss
Employees Worked With
April 27, 2022
Thank you, Shane Smith for your great customer service. I appreciate your willingness to help me get the correct diagnosis on my Jeep. You took a not-so-great situation and turned it around. You were ca I appreciate your willingness to help me get the correct diagnosis on my Jeep. You took a not-so-great situation and turned it around. You were calm when I was not and for that I appreciate you! More
by heidilvoss
Employees Worked With
January 27, 2021
These guys are a bunch of Lazy Crooks. I would NEVER buy from them or bring a vehicle in for service. I brought my 2019 vehicle in for Warranty repair on December 10th. They told me they were waiting for from them or bring a vehicle in for service. I brought my 2019 vehicle in for Warranty repair on December 10th. They told me they were waiting for Dodge's approval to do the warranty work. After waiting nearly 1 month, I started calling weekly for updates, each time they knew nothing about my claim. They finally called me back to tell me it had been denied. I called Chrysler customer care, they looked it up and told me a warranty request was never submitted. Update: After response of the "owner" I called Matt Ryan. He refused to warranty my claim without giving ANY evidence, and refused to send me that in writing. Despite decades of business between my family and Ryan Dealerships, I would never buy as much as a popsicle from these Frauds. More
by A.N.
Employees Worked With
October 20, 2020
This is the second car I have purchased from Ryan AutoMall- the customer service there is superb- everyone is so nice and very helpful, especially my salesperson Mickey Dockter. I will probably be b AutoMall- the customer service there is superb- everyone is so nice and very helpful, especially my salesperson Mickey Dockter. I will probably be back for a third time! More
by cbecchetti
Employees Worked With
Mickey Dockter
August 25, 2020
I am wondering if anyone has issues with any of the Ryan stores as far as insurance claims? I was dropping my daughter off at the Buffalo location when a lot kid backed into my car. He said he was sorry, stores as far as insurance claims? I was dropping my daughter off at the Buffalo location when a lot kid backed into my car. He said he was sorry, had never even seen me. I said no problem! I said that I would leave my information for their insurance. The service manger said they would just have to replace my bumper cover. I was on my way to work so I said I didn't need a police report as they have cameras so I'm not worried. I just got a call from their insurance stating I have to prove it was not my fault. Now they do not have cameras?? I would have protected my self by having the police come out. Now a kid hits me and I have to defend myself when I was hit? If they do not have cameras as they told insurance, they should not implied to me they did. I would have called the police for a honest report!! As well when I stated my adult daughter was in the vehicle the insurance guy for Ryan said she would just lie so she is not a good witness?? I am still just shocked by that statement. The insurance company for ryan at least agreed it is very odd they don't have cameras. I would no longer trust them. More
by Karri
Employees Worked With
June 06, 2020
Todd Rodenwald I purchased a 2017 Chrysler Pacifica through Todd from Ryan Auto Mall. He was very helpful and answered any questions that I had. He showed me several I purchased a 2017 Chrysler Pacifica through Todd from Ryan Auto Mall. He was very helpful and answered any questions that I had. He showed me several different vehicles before I settled on this one. It was very easy and I think I got a good deal. More
by mbentfield
April 22, 2020
Great experience with Tyler. He is very knowledgeable and made the experience fun and efficient. I’d trust and recommend him to all family and friends! made the experience fun and efficient. I’d trust and recommend him to all family and friends! More
by kdupaul
Employees Worked With
Tyler Pinska
February 24, 2020
Jeep Service Department is incompetent I am just finishing servicing my car at Walser Jeep and also got my antenna replaced for $40. I bought my car at Ryan Automall where I had a great ex I am just finishing servicing my car at Walser Jeep and also got my antenna replaced for $40. I bought my car at Ryan Automall where I had a great experience with buying the vehicle but their service department is incompetent. I was quoted by Ryan Jeep service department that it would cost $535 to replace my entire Antenna package. Obviously, it did not and in my opinion ,they were lazy and just trying to take advantage. I am pretty sure you can imagine what gender I am. It goes without saying I will never be back. More
by cap
Employees Worked With
Other Employees :
Nick Johnson, Erik Lund
