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Ryan Auto Mall

Buffalo, MN

4.9
5,619 Reviews
Ryan Auto Mall is a family owned and operated dealership, offering a complete range of new Cadillac, Chevrolet, Chrysler, Dodge, Jeep and Ram vehicles, along with a varied selection of pre-owned vehicles from all manufacturers. We are proud to serve the communities of Buffalo and Monticello, along with the twin cities of Minneapolis and St. Paul.
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911 Hwy 55 E

Buffalo, MN

55313

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Showing 5,619 reviews

July 03, 2017

Friendly and Professional I had my 12 year old daughter with me and she was treated like a friend. Tanner was very friendly and professional. He did not push us in any way. More

by LyndonR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Bonnema
July 02, 2017

Displeased with customer service. Dealer has lack of knowledge about GM incentives and did not know about 0% finance available or not for 2016 carryover model Cadillacs.I spent allot o More

by Ray Salazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Ryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Rambow
Jul 17, 2017 -

Ryan Auto Mall responded

Mr Salazar contacted us at a time when there were incentives available from GM on 2016 Cadillac models. Incentives included Cash Allowances and also low interest finance rates supported by the manufacturer. Our price included all cash incentives (in lieu of the low interest rates offered by the manufacturer) as this is most often what is chosen by our customers as it a greater discount. Mr Salazar agreed to purchase the vehicle on the final day of the incentive period, but then decided not to proceed with paperwork which would have locked in the promotions from the manufacturer. It was explained to him that the incentive period was ending and that there were no guarantees of the offers being extended. The following day, the manufacturer withdrew all incentive support from 2016 models, including the low interest financing option. When it was explained to Mr Salazar that this was the case he became agitated and realized that he should have proceeded instead of waiting to see what the new incentive period would bring. Under these circumstances, there is simply nothing the dealer can do. We are agents of the manufacturer and can only pass along incentives that the manufacturer has in place. Once they are expired, they are expired. While we wish we could have assisted Mr Salazar further into ownership of the Cadillac, there was nothing we could do to further assist him. The vehicle was then purchased by another customer within a few days. We apologize for any inconvenience caused.

July 01, 2017

Chevrolet Trax I was very pleased with Jeff Nelson (and Jake) who were excellent salesmen. Jeff was professional in my dealings with my purchase. Jeff is also a very More

by delphine45@live.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 01, 2017

2017 Equinox John our salesman was very good. He worked hard to show us every possible vehicle in our price range. He was knowledgeable, listened to all of our c More

by Rollin
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Fuller, LePage Josh
June 29, 2017

great Very good explained all things and showed how to work all functions, also car was spotless. . The best way is to find out for yourself! More

by rockand roller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Edmonson
June 29, 2017

5 Star Salesman Todd has made each sales transaction I've made with him feel like I'm buying from family, he is honest and trustworthy and I wouldn't think about goin More

by BriGraham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Rodenwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2017

Easy for an inexperienced buyer. This was my first time buying a car and Steve Edmonson made the process painless. I don't feel that I was pushed in to anything I didn't want and am More

by Amanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Edmonson
June 29, 2017

buying my new 2018 Equinox Very helpful, made trading in old cars and buying my new car easy and not stressful. Would recommend Ryan Auto Mall and Tanner and Doug to all my frie More

by Galatis,B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Rambow, Tanner Bonnema
June 26, 2017

New Truck and Jeep Purchase -June 2017 Thanks Steve, your high quality service/knowledge/experience/honesty is greatly appreciated. Can't imagine dealing anywhere else for our future purch More

by jeffp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Dornbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Edmonson
June 25, 2017

purchase used van thanks doug and all who work at ryan auto mall we love our town and country van thanks again this is my 5th purchase from ryan always a great experian More

by John56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dondelinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Olson, Doug Rambow
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