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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,144 Reviews

2,144 Reviews of Rusty Wallis Honda - Service Center

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August 27, 2023

Thanks Jessica for been so nice and kind also friendly the service was overall also I don’t have to wait a lot More

by RUBILIRA13
Recommend Dealer
Yes
Employees Worked With
Jessica Wallis
Aug 27, 2023 -

Rusty Wallis Honda responded

We are very happy Jessica provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 26, 2023

Rusty Wallis Honda Service and Rusty Wallis Honda Express Service side always performs excellent service. Thank you More

by Lacey Maddox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Garcia and the Express Service team
Aug 27, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 26, 2023

They consistently provide fast, courteous and trustworthy service! They will continue to get my business. More

by BE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Garcia, lady at the front desk (don’t know her name)-she was very nice
Aug 27, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 24, 2023

My service advisor was AMAZING! ! Will return. Timely, great service! No issues! Friendly! Kind! Thanks! More

by HANDEY711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Llisha
Aug 24, 2023 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 23, 2023

Rusty Wallis has always made a diligent effort to earn our business for over 25 years. We have purchased multiple cars and had them serviced and repaired there. Sure - there’s been turnover in personnel a More

by Spirit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alliona Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Garcia
Aug 24, 2023 -

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rusty Wallis Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

August 23, 2023

When my tow truck driver took my car to the wrong place they helped me find my car. Then they found my problem and fixed it More

by Wscottmanning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know
Aug 23, 2023 -

Rusty Wallis Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 23, 2023

No success on fixing my wife’s AC in the middle of August in Texas… More

by JEFF987B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris did good
Aug 27, 2023 -

Rusty Wallis Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 23, 2023

I usually never write reviews or have a problem with this dealership ever since I’ve been coming here until recently. The car tech told me the price of an oil change, tire rotation, and brake fluid change wa More

by nt999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 24, 2023 -

Rusty Wallis Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 22, 2023

Very fast service. Courteous and knowledgeable staff. I would definitely recommend their service to friends and family More

by elizabethrv21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Aug 23, 2023 -

Rusty Wallis Honda responded

Elizabeth, Thanks for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

August 21, 2023

Chris is always welcoming and knowledgeable. And my favorite is the car wash after the work is done..Thank you all for great customer service More

by Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hernandez/Service Team
Aug 21, 2023 -

Rusty Wallis Honda responded

Nikki, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris met your expectations. Thank you again for choosing Rusty Wallis Honda, we look forward to having you as one of our valued customers for many more years to come!

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