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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,143 Reviews

2,143 Reviews of Rusty Wallis Honda - Service Center

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October 05, 2023

Excellent customer service, great work. Diagnosed the problem and got the part for me. Very comfortable waiting area. More

by CY3153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Liesha
Oct 06, 2023 -

Rusty Wallis Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

October 04, 2023

I will continue to bring our Honda Civic to Rusty Wallis because they do excellent work and provide excellent customer service. Josh was very friendly and explained everything regarding the 30K maintenance More

by plouzau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh - Service Dept.
Oct 05, 2023 -

Rusty Wallis Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Josh here at Rusty Wallis Honda.

October 03, 2023

Brought my vehicle in for an intermittent issue with my ACC cruise control. The service advisor did not fully understand and relay the issue to the technician resulting in them not diagnosing the vehicle. More

by CORIE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Hernandez
Oct 03, 2023 -

Rusty Wallis Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 03, 2023

I am pleased with my decision to continue to work with you. You have been very very successful in keeping my car in great condition.. I give you a 5 More

by Lindaoneil692
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 04, 2023 -

Rusty Wallis Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Linda, for choosing Rusty Wallis Honda!

October 02, 2023

I came in to get my battery changed that was still under warranty and the person who came to my car was very professional and welcoming. He kept me updated about what is going on while I waiting in the wait More

by Jerusalem E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Oct 02, 2023 -

Rusty Wallis Honda responded

Thanks for sharing about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

October 02, 2023

Received friendly, trustworthy, service from Josh and the rest of the Rusty Wallis service team! More

by hawkian999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Routon
Oct 02, 2023 -

Rusty Wallis Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rusty Wallis Honda!

October 02, 2023

Excellent service and affordable prices for an oil change. In addition, fast service too ….love it! More

by delga39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Oct 02, 2023 -

Rusty Wallis Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 02, 2023

Service was fast they knew exactly what was wrong and took care of it quickly. Drop off end of day Friday and fixed first thing in the morning. More

by Gomezangelique19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick and Service Department
Oct 03, 2023 -

Rusty Wallis Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Angelique, and don't hesitate to let us know if we can be of further assistance.

September 30, 2023

Scheduled basic service and warranty work nearly a week in advance. At drop off, service rep could not commit to time when service would be done. Call hours later stating parts not on hand. Rusty Wallis ne More

by Ridgeline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Wallis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Rusty Wallis Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 29, 2023

Horrible service,2hours and 20 for oil change. when I walked in person at desk never looked up tur Ed to us his copier,tur Ed back never agreed me I talked to receptionist she attended me immediate More

by LUPGTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julian Garcia finally took over.
Oct 03, 2023 -

Rusty Wallis Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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