Back

Rusty Wallis Honda - Service Center

Dallas, TX

4.7
2,039 Reviews

2,039 Reviews of Rusty Wallis Honda - Service Center

Sort by
May 30, 2023

I had my Ridgeline serviced May 16, 2023. My service advisor was Chris Williams who was very professional and knowledgeable. The service was completed very satisfactory. I will enjoy doing b More

by JWG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
May 31, 2023 -

Rusty Wallis Honda responded

John, We are very happy to hear Chris provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 30, 2023

Thank you everyone who gave a great customer service on the day I took my car to the Express Service department. Chris had was very attentive from the moment I got there and explained everything. Dooley wa More

by MIGUELM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Dooley, Jackson
May 31, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 30, 2023

Got me in a little before my appointment time. Had a good grasp on the length of time my car should be getting worked on. Got me back on the road and even ran my car thru the wash. Very pleased wi More

by JPGZRO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
May 31, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 30, 2023

They completed my recall pretty quickly and gave me a ride home and back. Wasn't easy to get a hold of them when I was ready to come back and pick it up. They seemed to be short-handed, despite business More

by CHRISGAUTHIER85
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley
Jun 06, 2023 -

Rusty Wallis Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, Chris, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 29, 2023

My choice for Rusty Wallis Honda is based on my experience. They "put the Customer first" by their words and actions! More

by MIKEANTONIAZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service & Patts Departments - Connor & Pablo
May 30, 2023 -

Rusty Wallis Honda responded

Mike, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 26, 2023

May 26, 2023. I bought the first of my five Accords from Rusty Wallis Honda in December, 2002. (All five are still in the family and going strong, by the way.) More

by MAURICE AKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the Service Advisor's name
May 28, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 23, 2023

I have used this service center a few times in the past, and I have consistently received courteous and efficient service. I'm a satisfied customer. More

by MrsConnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian (can't recall surname, sorry!)
May 23, 2023 -

Rusty Wallis Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 23, 2023

RWH is always friendly and courteous each time I visit this dealership! The staff checks me in and takes time to hear my concerns with my vehicle. The wait time is never unreasonable and the snacks along More

by Toyea BollinBattle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Collier Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department rocks
May 23, 2023 -

Rusty Wallis Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 23, 2023

They have served me well for over 20 years. At times the lower-level techs could be better trained and/or supervised. Overall I could not ask for better service. More

by KZWARTJES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Llisha Halpin, Service Advisor, 5 Stars
May 23, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 23, 2023

Good service, they helped me a lot. They make sure that a leave the dealership happy! More

by mguevara1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Reeves
May 23, 2023 -

Rusty Wallis Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

...
72
...