2,039 Reviews of Rusty Wallis Honda - Service Center
The staff was very knowledgeable, professional and extremely helpful. They provided a ride from and to the Service Center, which I really appreciate. extremely helpful. They provided a ride from and to the Service Center, which I really appreciate. More
I had a quirky thing to happen where I could not get it out of "Park" - So I turned it off and that worked. I decided that I should go right away to the dealership and not get stranded somewhere. I was th out of "Park" - So I turned it off and that worked. I decided that I should go right away to the dealership and not get stranded somewhere. I was there for four hours and they said they did not know what it was. They could not duplicate it. I think your service order stinks. I had to wait for the appointments to come and go. The girl told me I should have made an appointment - hello - while the car was able to shift gears, I felt like I needed to go straight to the dealership. I think when something like that happens that you should have someone that could perform the computer diagnostics and let you know how long it will take to know what's wrong. Then when you know, you can decide do you want to stay or be shuttled home. I thought Ashley could have been a little more empathic, but she wasn't - it was Monday. Your dealership is a wonderful, comfortable, clean place. I had my oil changed a couple of weeks ago there and Jackson was great. I really liked him. I hope this was just an anomaly and it won't happen again, because I am 88 and it makes me nervous to be somewhere and my care won't start. More
This dealership was completely attentive to my needs when I bought my new Honda in 2022, during COVID. They’ve continuously taking care of my vehicle as if I were family. This is the 2nd vehicle I purchase I bought my new Honda in 2022, during COVID. They’ve continuously taking care of my vehicle as if I were family. This is the 2nd vehicle I purchased. I want to thank the Rusty Wallace Garland Team for their customer service! More
Customer service is always Professional and Informative. The wait time is accommodating and you have access to snacks, coffee, and water while you wait. The wait time is accommodating and you have access to snacks, coffee, and water while you wait. More