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Rusty Wallis Honda - Service Center

Dallas, TX

4.7
2,039 Reviews

2,039 Reviews of Rusty Wallis Honda - Service Center

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June 22, 2023

I just got my brand new Civic and one of the run glass channel was wrong so I asked to be replaced, once I got the service done it doesn’t look right compared to one on the other side, I asked them and th More

by VALERIA MARTINEZ
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Service department
Jun 26, 2023 -

Rusty Wallis Honda responded

Valeria, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 21, 2023

The service is top notch and staff is very friendly. I will recommend this dealership to all my friends. More

by Kenneth
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 22, 2023 -

Rusty Wallis Honda responded

Thanks for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business, Kenneth, and hope to see you again soon!

June 21, 2023

I was pleased by the easy procedure at the Express Service, for having the oil changed in my Honda Pilot, using a coupon from Rusty Wallis. The personnel I dealt with were very courteous and friendly, More

by deoyates
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Williams
Jun 22, 2023 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 20, 2023

It was great The car runs. Great the people that helped .me kept me informed More

by Jonnmarkley
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Rusty Wallis Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 20, 2023

Had my oil changed and tires balanced and rotated fluids topped off and a wash. Less that two miles after service my low air light came on. One tire was low, so your team didn’t check the tire pressure so a More

by jham6980
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Service dept.
Jun 21, 2023 -

Rusty Wallis Honda responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 20, 2023

Ashley is awesome in every way. She’s attentive, understanding, nice, truthful, and is a great communicator. Everything I needed got handled and she even organized a pick-up for me More

by Maxvoege
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ashley
Jun 21, 2023 -

Rusty Wallis Honda responded

Thank you for the kind words for Ashley and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist.

June 20, 2023

Ashley Adams at Rusty Wallis worked through the warranty issues and the team was able to get part in, installed and vehicle delivered to us. More

by Gene
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ashley Adams
Jun 21, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 17, 2023

Great experience. Everyone there very helpful. Took care of my problem with the greatest of care More

by Sherman_barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Wallis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2023 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, Barbara, and we hope to see you again!

June 10, 2023

Exceptionally friendly and professional staff who provided the needed service and identified additional areas without being pushy. First dealer that has me looking forward to coming back for the next More

by Phillip Cannatti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
Jun 11, 2023 -

Rusty Wallis Honda responded

Phillip, It's great to hear that Marcus and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rusty Wallis Honda!

June 09, 2023

Excellent customer service, my experience was without wait time no appointment was needed at Honda - Rusty Wallis More

by angpantoja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2023 -

Rusty Wallis Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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