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Rusty Wallis Honda - Service Center

Dallas, TX

4.7
2,039 Reviews

2,039 Reviews of Rusty Wallis Honda - Service Center

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August 23, 2023

When my tow truck driver took my car to the wrong place they helped me find my car. Then they found my problem and fixed it More

by Wscottmanning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know
Aug 23, 2023 -

Rusty Wallis Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 23, 2023

No success on fixing my wife’s AC in the middle of August in Texas… More

by JEFF987B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris did good
Aug 27, 2023 -

Rusty Wallis Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 23, 2023

I usually never write reviews or have a problem with this dealership ever since I’ve been coming here until recently. The car tech told me the price of an oil change, tire rotation, and brake fluid change wa More

by nt999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 24, 2023 -

Rusty Wallis Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 22, 2023

Very fast service. Courteous and knowledgeable staff. I would definitely recommend their service to friends and family More

by elizabethrv21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Aug 23, 2023 -

Rusty Wallis Honda responded

Elizabeth, Thanks for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

August 21, 2023

Chris is always welcoming and knowledgeable. And my favorite is the car wash after the work is done..Thank you all for great customer service More

by Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hernandez/Service Team
Aug 21, 2023 -

Rusty Wallis Honda responded

Nikki, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris met your expectations. Thank you again for choosing Rusty Wallis Honda, we look forward to having you as one of our valued customers for many more years to come!

August 21, 2023

Great service, quality work, efficient turnaround time. Leshia is awesome and so friendly and professional. More

by LORIAKRONE
Recommend Dealer
Yes
Employees Worked With
Leshia
Aug 22, 2023 -

Rusty Wallis Honda responded

Thanks for sharing about your experience with Rusty Wallis Honda. We appreciate your business, Lori, and hope to see you again soon!

August 19, 2023

We had a blowout in heavy Dallas traffic. Had to be towed to nearest Honda dealership & were fortunate to have been towed to Rusty Wallis. They were kind, efficient & took great care of us & More

by Lberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Aug 21, 2023 -

Rusty Wallis Honda responded

Thanks for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

August 17, 2023

Got a great deal and really enjoyed the experience. Outstanding dealership, would highly recommend. 10 out of 10. More

by luke.shauna.hawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Morales
Aug 17, 2023 -

Rusty Wallis Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rusty Wallis Honda!

August 15, 2023

Professional in delivering service and also know how to work with customers, my advisor was knowledgeable about the problems with my car More

by KAKPINDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Williams
Aug 16, 2023 -

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rusty Wallis Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

August 15, 2023

Chris was very helpful. The wait was a bit long but it was very busy being a Monday. More

by Razzmatazz1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Aug 16, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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