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Rusty Wallis Honda - Service Center

Dallas, TX

4.7
2,035 Reviews
Call Service Center (214) 348-7500

2,036 Reviews of Rusty Wallis Honda - Service Center

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October 02, 2023

Service was fast they knew exactly what was wrong and took care of it quickly. Drop off end of day Friday and fixed first thing in the morning. More

by Gomezangelique19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick and Service Department
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Oct 03, 2023 -

Rusty Wallis Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Angelique, and don't hesitate to let us know if we can be of further assistance.

September 30, 2023

Scheduled basic service and warranty work nearly a week in advance. At drop off, service rep could not commit to time when service would be done. Call hours later stating parts not on hand. Rusty Wallis ne More

by Ridgeline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Wallis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Rusty Wallis Honda responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 29, 2023

Horrible service,2hours and 20 for oil change. when I walked in person at desk never looked up tur Ed to us his copier,tur Ed back never agreed me I talked to receptionist she attended me immediate More

by LUPGTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julian Garcia finally took over.
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Oct 03, 2023 -

Rusty Wallis Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 27, 2023

They always take very good care of me. Service department is friendly and professional. Thank you More

by ROYARMSTROHG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Collier Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alliona Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chinh Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Williams, Manny Morales
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Sep 27, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us, Roy. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 26, 2023

Service and service representatives were great. Availability of service date and booking facilities were great too. More

by RPHILIPS4577
Recommend Dealer
Yes
Employees Worked With
Rusty Wallis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rusty Wallis Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

September 25, 2023

Amazing job they did for me. I originally thought it would cost a lot but they got me squared away. More

by QVOVIEWME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Collier Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Banales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Rusty Wallis Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rusty Wallis Honda, we look forward to having you as one of our valued customers for many more years to come!

September 21, 2023

|The car buying process seemed rush. I didn't get a break down of how much the MSRP. Tax, Title, and other items were calculated and how much money my trade in and down payment knocked More

by MSWANN_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alliona Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2023 -

Rusty Wallis Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 20, 2023

2.5+ hours for an oil change seems excessive. The overall service this time was fine. Based on this, I rate this particular experience poor and I would not recommend having your oil changed here. More

by PUDDL3S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Wallis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2023 -

Rusty Wallis Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 19, 2023

Thank you for providing the diagnostics on the 1995 Accord. Great feedback. It was unfortunate that I have to source my own parts for the bulk of the repairs. More

by Kim Scott
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hernandez
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Sep 19, 2023 -

Rusty Wallis Honda responded

Thank you, Kim! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rusty Wallis Honda.

September 14, 2023

Julián la an awesome service advisor! If you are needing quick service done he’s the guy! Make sure to ask for Julian! More

by jessicarubio444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julián
Report | Print
Sep 15, 2023 -

Rusty Wallis Honda responded

Thank you for your business and this review. We're happy Julian was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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