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Rusty Wallis Honda - Service Center

Dallas, TX

4.7
2,035 Reviews

2,035 Reviews of Rusty Wallis Honda - Service Center

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October 13, 2023

Especially since I did not have a prior appointment, they were very quick and suggested additional service but there was no pressure behind it. More

by Jenn Hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 13, 2023 -

Rusty Wallis Honda responded

Jenn, Thanks for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

October 13, 2023

Julian, my technician, met me as soon as I drove up. He said they would do the 30,000 mile tune up and check my battery since I told him my Civic was really hesitating when I started it to drive to deal More

by VEIKER2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian
Oct 13, 2023 -

Rusty Wallis Honda responded

It's great to hear that Julian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rusty Wallis Honda!

October 13, 2023

I always get right in at appointment time and they are very informative about the service! Great place! More

by Nurse Brunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ondra Calvert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Rusty Wallis Honda responded

Nurse Brunner, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 12, 2023

The attendant who helped me was very courteous and professional. The team provided good service and advice More

by Raquel_sarno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Express service
Oct 12, 2023 -

Rusty Wallis Honda responded

Thank you, Raquel, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 12, 2023

I was originally quoted a 1 week ETA for the completion of work. I only needed one window and window framing replaced. After having to call the collision center multiple times a day to check on the progres More

by B.goodlow.95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Wallis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Rusty Wallis Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 11, 2023

Nice folks. Service time took forever. Car came out wet from wash so I had to find a towel to dry it before driving away. What’s the point of washing the car if More

by MEMARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Oct 12, 2023 -

Rusty Wallis Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 09, 2023

Transmission went out on a 2017 Honda vehicle with less than 80k miles. The service manager hernansdez was helpful. Luckily it was covered under my certified preowned warranty. More

by Lijinjohn07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hernandez
Oct 10, 2023 -

Rusty Wallis Honda responded

John, Thank you! Chris and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rusty Wallis Honda.

October 07, 2023

Rusty Wallis is always fast and efficient. They are always looking for ways to help. More

by SOFIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian in the service department
Oct 09, 2023 -

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Sofia, and we are thrilled that you found your experience with us here at Rusty Wallis Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

October 06, 2023

Rusty Wallis Honda Service provided excellent work. It's comforting to hear, that the issue was resolved enabling return to work within a couple of hours. More

by NURSEFAYE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Llisha Halpin
Oct 06, 2023 -

Rusty Wallis Honda responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rusty Wallis Honda, we look forward to having you as a valued customer for many years to come!

October 06, 2023

Got what I needed. Wait was too long. Waited 4 hours with appointment just to get a battery replacement. More

by Dawnmary58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Barroso
Oct 06, 2023 -

Rusty Wallis Honda responded

Thanks for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business and your patience and hope to see you again soon!

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