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Rusty Wallis Honda - Service Center

Dallas, TX

4.7
2,035 Reviews
Call Service Center (214) 348-7500

2,035 Reviews of Rusty Wallis Honda - Service Center

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November 30, 2023

I had a great experience at Rusty Wallace they fixed my tire came at work More

by LARITA04570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Rusty Wallis Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 28, 2023

Service was excellent and fast. Cecilia provided excellent explanation of the service provided and answered all of our questions. More

by seanmahoney1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Caudle
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Nov 29, 2023 -

Rusty Wallis Honda responded

Sean, Thank you for choosing Rusty Wallis Honda. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 26, 2023

Excellent and speedy service! This is the place to go to get your car serviced! So impressed! More

by Romans116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Nov 26, 2023 -

Rusty Wallis Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

November 25, 2023

Well I was promised an oil change and it was noted on the paperwork as if it were done. Now after spending $1,800. I will have pay for one More

by H.STACEY34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darryl Dotsy
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2023 -

Rusty Wallis Honda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 24, 2023

I had a unique issue come up with my Pilot. The Service Manager, Jason did not give up and investigated and advocated for me with Honda. I couldn’t be happier. More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Nov 26, 2023 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad Jason was able to help, and we hope to see you again!

November 22, 2023

Prompt, friendly, helpful—done in record time, as promised. My local dealer looking after a customer More

by Old lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
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Nov 23, 2023 -

Rusty Wallis Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

November 22, 2023

Always bring my car to Rusty Wallis Honda for service. The service has been consistently excellent. More

by CBTMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Stewart
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Nov 23, 2023 -

Rusty Wallis Honda responded

Thank you! Ron and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rusty Wallis Honda.

November 22, 2023

Received an inspection checklist with no comments and advisor did not explain what was wrong with the issues requiring immediate attention Engine oil and or fluid leaks was checked to require immedi More

by Saeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Wallis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2023 -

Rusty Wallis Honda responded

Saeed, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 21, 2023

I've been to Rusty Wallis three times for service. Very happy, they are great! More

by WADECOTTINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron, Joshua
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Nov 21, 2023 -

Rusty Wallis Honda responded

Wade, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ron and Joshua met your expectations. Thank you for choosing Rusty Wallis Honda, we look forward to having you as a valued customer for many years to come!

November 21, 2023

Very thorough inspection in addition to the oil change . Good service writer communication regarding results and future needs More

by SROBBUSAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 21, 2023 -

Rusty Wallis Honda responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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