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Rusty Wallis Honda - Service Center

Dallas, TX

4.7
2,034 Reviews

2,034 Reviews of Rusty Wallis Honda - Service Center

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December 22, 2023

Chris was very thorough throughout the whole process. His customer service was outstanding. I will never visit Lute Riley Honda ever again thanks to good honest people like Chris. More

by Waheedb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 22, 2023 -

Rusty Wallis Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris met your expectations. Thank you again for choosing Rusty Wallis Honda, we look forward to having you as one of our valued customers for many more years to come!

December 22, 2023

I really like the customer service and all guys they work on it they explain what’s going on. They show you what’s going on and they all they helpful. More

by Mazinmajeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Collier Sr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alliona Carroll
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Baez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chinh Le
3.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Banales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Williams, Manny Morales
Dec 22, 2023 -

Rusty Wallis Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

December 20, 2023

Dealership switches customers back and forth between bays. The Manager had customes documents visible and displayed for others to see which I viewed and gave to the Manager. He again, placed documents More

by CANDACE.QUIGLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department. Zero Rating
Dec 24, 2023 -

Rusty Wallis Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 15, 2023

Service was quick, and the associate kept me in the loop with all of the services being made More

by Richard Osay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian
Dec 17, 2023 -

Rusty Wallis Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rusty Wallis Honda, Richard, we look forward to having you as one of our valued customers for many more years to come!

December 15, 2023

This a simple oil and filter change. In and out in less than a hour More

by Do not have any
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Dotsy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Wallis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Rusty Wallis Honda responded

Thank you for your business! Please don't hesitate to let us know if we can be of further assistance.

December 14, 2023

I find Rusty Wallis Honda very clean and organized. Employees were friendly and approachable. Been coming to Honda since I bought my car in 2013. More

by FRAUAIDA
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ron Stewart
Dec 15, 2023 -

Rusty Wallis Honda responded

Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad Ron and our team were able to help, and we hope to see you again!

December 13, 2023

Excellent job excellent service and nice place customer service really nice lady Nice coffee and snacks More

by Jesusgodinez2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua routon
Dec 13, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Jesus, and we look forward to working with you again.

December 13, 2023

Quick service and Chris was excellent! I can appreciate the timeliness of everyone that was involved. Thanks More

by C_R_LASTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Henderson
Dec 13, 2023 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 12, 2023

Cecilia and the service staff are friendly helpful and provide a service level that makes the guest feel valued! More

by Ryan Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia
Dec 12, 2023 -

Rusty Wallis Honda responded

Thank you, Ryan, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Cecilia here at Rusty Wallis Honda.

December 12, 2023

2 hours for an oil change and inspection is way too long of a period to complete the service. More

by MANUELPROF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Collier Sr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Rusty Wallis Honda responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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