Rusty Wallis Honda - Service Center

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I have been using Rusty Willis Honda Dealer service center for three years now and have always been treated professionally and courageously.. my car had always been done well with no complaints. I’ve e center for three years now and have always been treated professionally and courageously.. my car had always been done well with no complaints. I’ve even been shown how to save a few dollars. I would highly recommend this dealer! Choose Rusty! More

Came in for scheduled service & vehicle feels like new & all within the quoted time! Highly recommend! all within the quoted time! Highly recommend! More

The gentleman that took care of me took care of me from start to finish. He was very friendly and his service department did their job. I went for a recall on airbags. Thanks for your service start to finish. He was very friendly and his service department did their job. I went for a recall on airbags. Thanks for your service More

I went to Rusty Wallis Honda because I wasn't happy with the Service person in Rockwall. Rusty Wallis Honda listened to my issue and Regional Manager solved the issue. Everyone was most helpful! the Service person in Rockwall. Rusty Wallis Honda listened to my issue and Regional Manager solved the issue. Everyone was most helpful! More

Truly satisfied with service provided by service advisor Llisha Halpin! She's the reason I come to Rusty Wallis Honda. Llisha Halpin! She's the reason I come to Rusty Wallis Honda. More

Took almost two hours for an oil change and that is too long for me long for me More

I made appointment to get fluids changed. Sat over three hours. They have no mechanics today. I would have come another day but they did not tell me. This place has low inventory and slim Sat over three hours. They have no mechanics today. I would have come another day but they did not tell me. This place has low inventory and slim staff. Maybe rusty is going out of business. Sad because I bought several vehicles here over the years. More

Our family has had a very negative experience with Rusty Wallis and I am writing this review after numerous attempts to get in touch with the Service Center for their assistance. In 2019, our 2016 Honda Wallis and I am writing this review after numerous attempts to get in touch with the Service Center for their assistance. In 2019, our 2016 Honda Pilot's engine went out, and after weeks of frustrating calls and visits, the Rusty Wallis team agreed to replace the engine in exchange for a good will payment. Fast forward to November 2023, we discovered that the engine cross threaded the bolts in the frame rails due to the job done by the Rusty Wallis team in 2019. We have reached out to Rusty Wallis, leaving voicemails and sending e-mail after e-mail repeatedly since November 2023. It is now January 3, 2024 and we have yet to receive a single e-mail or call back from the Service Manager or anyone at Rusty Wallis. The service center has not picked up a single call, or provided a call back or e-mail response and it has been nearly 2 months. At the bare minimum, we should receive even the most basic customer service but it is clear that they are avoiding this issue. The lack of response and accountability is extremely disappointing and frustrating. More