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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,133 Reviews

2,133 Reviews of Rusty Wallis Honda - Service Center

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January 20, 2025

Great service in the time frame they said. Everything was explained on the work done (2 recalls) very satisfied More

by MRDANIELTINAJERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Harrelson
Jan 23, 2025 -

Rusty Wallis Honda responded

Mrdanieltinajero, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 19, 2025

They were courteous, respectful, and informative. The waiting room was spacious and did not feel crowded as some places do More

by LONNAPOWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know the name of the man in the service department who helped me, but he did a very good job.
Jan 21, 2025 -

Rusty Wallis Honda responded

Lonnapowell, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rusty Wallis Honda. Thank you, and have a fantastic day!

January 18, 2025

Awesome experience…. Synthetic oil change at a fantastic price knowledge that the dealer is going to treat your car with respect and get it ready for a trip! Plus the car More

by LAMARIN2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl Dotsy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Rusty Wallis Honda responded

Hi Lamarin2013, thank you for taking the time to leave a review for us at Rusty Wallis Honda. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Rusty Wallis Honda

January 15, 2025

It was my first time here. There were a couple of things that I want to point out. My service advisor came to inform me the result of the inspection. I agreed to most suggesti More

by MISSANARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Godoy
Jan 16, 2025 -

Rusty Wallis Honda responded

Missanaro, we strive for 100% satisfaction, and we regret to find out that this was not the case. It is discouraging to learn of your experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (214) 348-7500.

January 15, 2025

In and out in 2 hours and all recalls done well pleased with my service More

by RICKLBEN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 17, 2025 -

Rusty Wallis Honda responded

Hi Ricklben51, thank you for taking the time to leave a review for us at Rusty Wallis Honda. We're happy we could meet your expectations! We hope to see you soon!

January 14, 2025

The "Express" service done was good and within the time estimated. The staff was kind and professional. My only comment was that questions on other potential issues with the vehicle were commented to set a More

by WGD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Express Service Staff
Jan 16, 2025 -

Rusty Wallis Honda responded

Wgd0, we are so pleased you enjoyed your visit to Rusty Wallis Honda! We do hope we can be of assistance in the future. Take care!

January 12, 2025

The overall experience was good, however the drivers side floor mat was destroyed with oily footprints which I can’t get out. I am very disappointed because I have never had a bad experience at Rusty Wallace More

by GALLAGHERCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Garcia
Jan 14, 2025 -

Rusty Wallis Honda responded

We apologize that your experience with us this time did not meet your expectations. If you would be willing to give us an opportunity to turn your experience around, please give us a call at 214-348-7500. Thank you for being a loyal customer at Rusty Wallis Honda!

January 11, 2025

Great service ! Friendly staff very punctual, I was out fairly quick !! Thank you I would definitely recommend . More

by BARAJAS.DALIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No names
Jan 12, 2025 -

Rusty Wallis Honda responded

Hi Barajas.dalia, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!

January 10, 2025

The experience was amazing, the entire team was so helpful and will always come back! More

by BLH756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Collier Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Rusty Wallis Honda responded

Blh756, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Rusty Wallis Honda

January 09, 2025

Technician who changed the oil forgot to put oil mileage/ date replacement sticker on the windshield More

by SBWHITE1950
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Wallis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Rusty Wallis Honda responded

Sbwhite1950, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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