Rusty Wallis Honda - Service Center

I took the car for a/c problem. I was told there is a warranty extension on the a/c. They called me later saying they don't find anything wrong and they don't see any leaks in the I was told there is a warranty extension on the a/c. They called me later saying they don't find anything wrong and they don't see any leaks in the system. They wanted me to pay almost $500 to charge the system and then bring it back to see where it was leaking More

The service was great and quick. Any questions after leaving the service, was answered promptly, by the service technician. Any questions after leaving the service, was answered promptly, by the service technician. More

Poor customer service! Advisor wise I worked with Llisha Halpin, she has poor customer service and acts as you’ve inconvenienced her by taking your vehicle in, there is no Advisor wise I worked with Llisha Halpin, she has poor customer service and acts as you’ve inconvenienced her by taking your vehicle in, there is no greeting or “I will be right with you” and doesn’t really talk unless she has to. While picking up my vehicle I observed her interaction with another customer and it was awful (no customer should be talked to in the form she did). My vehicle’s SRS warning came on and I took it in as this warning has came on before and is a safety issue. Unfortunately I couldn’t go without my vehicle when the light came on and had to wait until Saturday to be able to leave it. 1st day I took it in I couldn’t leave it because I needed it, 2nd day the system was down and they didn’t know how long it would take to look at it, 3rd day I left it and was told a completely different code came up. Before I left she talked to me about the diagnostic they got and made it sound like my SRS warning is not important when I told her I would bring it in when it comes on again and hopefully it comes on earlier in the day so they have time to look at it, her response was “it’s not going to matter the time it comes on it’s going to be the same thing”. An SRS warning and a Loss of Communication Battery code is different! And apparently the system was down again and she would input the data once the system was up (I was told this three separate days when I made appointments in person and never received confirmations). They also left a used water bottle in my vehicle which is unprofessional as I always keep my vehicle clean. I will not be using Rusty Wallis Honda’s Repair Service Department again because of the poor customer service! More

All of the staff were very nice and helpful. They got my car done fairly quick and had it ready in a few hours. They got my car done fairly quick and had it ready in a few hours. More

Lobby atmosphere was super clean. James was really nice and sought to make sure I was happy James was really nice and sought to make sure I was happy More

The service employees have always been courteous, professional and truthful. The job was done timely. professional and truthful. The job was done timely. More

Customer Service was wonder. Went through three tries over a period of about 6 weeks and they could not find solution. Kept having to be towed back to service repair. Went through three tries over a period of about 6 weeks and they could not find solution. Kept having to be towed back to service repair. More

Tevin in the Service Center was super helpful and went above and beyond.to get our car repaired. above and beyond.to get our car repaired. More

It was great service and service advisor does a good job doing a follow up doing a follow up More

I worke3d with Jason in Express service. He was great, kept me updated and explained everything. He was great, kept me updated and explained everything. More