Rusty Wallis Honda - Service Center

My 2006 Honda Ridgeline had just reached 106,000 miles and needed the timing belt replaced. Steve Hartwig went into great detail using a cutaway picture that explained all the work that was to be perform and needed the timing belt replaced. Steve Hartwig went into great detail using a cutaway picture that explained all the work that was to be performed. They also flushed the brake system which has resulted in improved braking performance. The service was performed on-time and I was back on the road the same day. Thanks for the great work. More

The staff at Rusty Wallis provides excellent customer service. They are always very courteous and very knowledgeable. The staff pays diligent attention to all facets of the services being provided. I hig service. They are always very courteous and very knowledgeable. The staff pays diligent attention to all facets of the services being provided. I highly recommend Rusty Wallis Honda service department. More

I received great and quality service on March 28,2009. I was also informed my Battery and Windsheild wipers needed replacement upon my visit to have my Oil Change. I really appreaciate Marcus Bond taking th was also informed my Battery and Windsheild wipers needed replacement upon my visit to have my Oil Change. I really appreaciate Marcus Bond taking the time out to call me and asking me if I would like to have my Battery and Windsheild wipers replaced while my car was there getting a Oil Change. This showed me not only did the Service center changed my Oil, they also checked out other parts on my car while it was in their care. More

I took my Honda Accord in for service on Friday morning (March 13th) and picked it up Friday around 5:00 PM. I needed a tune up (new spark plugs) but was also appraised that the sway bar might be worth re (March 13th) and picked it up Friday around 5:00 PM. I needed a tune up (new spark plugs) but was also appraised that the sway bar might be worth replacing (I have over 100,000 miles on my car). I requested the sway bar be replaced and when I picked up my car, it ran like it was new again. And it was running very well before I took it in!!! The service tech did a thorough job of inspecting my car and the service rep described in detail what he throught might need to be replaced without pressuring me to do anything. The decision was mine but I'm glad it was presented to me. I've owned this car for 8+ years and expect to have it at least two more. With the continued assistance of Rusty Wallis' service dept., that is a solid option. Duncan T. MacKenzie III More

The service team went above and beyond to solve a very The service team went above and beyond to solve a very technical problem with minimal inconvenience to my family. I have serviced my van there exc The service team went above and beyond to solve a very technical problem with minimal inconvenience to my family. I have serviced my van there exclusively and will continue to do so. My only regret is that the color van my wife wanted was not in stock at Rusty Wallis at the time we were ready to buy. We had to purchase it at another dealer and the experience was much less than satisfactory. If the sales staff is anything like the service staff, you can't go wrong here. More

we are always pleased with the service we receive from Rusty Wallis Honda. We have bought cars from them in the past and trust the srevice dept. to give us honest service. We are planning to buy a new v Rusty Wallis Honda. We have bought cars from them in the past and trust the srevice dept. to give us honest service. We are planning to buy a new vehicle from them in July 2009. Teresa and Rick Leakey. More

I purchased my Honda Civic Hybrid 6 1/2 years ago from Rusty Wallis. I remain a faithful customer because of the service dept. I've written letters to Rusty Wallis on my own initiative a couple of times Rusty Wallis. I remain a faithful customer because of the service dept. I've written letters to Rusty Wallis on my own initiative a couple of times to acknowledge this. The service dept delivers excellent service consistently. The only concern I have is that there is too much turn over in service reps; I fault top tier management for this (it is their job to cultivate leadership, not squash it, right?) It does make me wonder if the company treats their employees like they want their employees to treat customers. I recommend Rusty Wallis examine this aspect; it would raise the level of excellence even higher. The two names I cited above are the service manager and a top notch mechanic that have been at Rusty Wallis for years. The service rep I dealt with was great, but I no longer attempt to remember the names of service reps because experience tells me they won't be around next time I come in. I return, to wrap this up, because of the two people who continue to be there and consistently deliver extraordinary service. It would behoove Rusty Wallis, however, to grow the service team even more. If either Dean or Tony leave, I would leave as well. More

THE PEOPLE I DEALT WITH WERE FRIENDLY AND COURTEOUS AND I WAS IN AN OUT IN A MINIMUM OF TIME. THE WAITING ROOM AREA WAS CLEAN AND PLEASANT. GOING TO A DEALERSHIP TO GET MY CAR SEVICED IS NOT ONE OF MY FA I WAS IN AN OUT IN A MINIMUM OF TIME. THE WAITING ROOM AREA WAS CLEAN AND PLEASANT. GOING TO A DEALERSHIP TO GET MY CAR SEVICED IS NOT ONE OF MY FAVORITE THINGS TO DO, BUT THIS WAS ABOUT AS PLEASANT AS YOU CAN GET. More

I am always treated with courtesy and freindlessness. The work is always done in a professional manner and the car returned to me after being washed. I am provided with coffee, donuts, and other snacks in th work is always done in a professional manner and the car returned to me after being washed. I am provided with coffee, donuts, and other snacks in the waiting room. These are the reasons why I rated Rusty Wallis "5" in all categories. More

Marcus in service is great. I went in for oil change even though my indicatior said only 30%. I shared with him I may have to leave in the middle of the night as a friend is on death bed. He said no p even though my indicatior said only 30%. I shared with him I may have to leave in the middle of the night as a friend is on death bed. He said no problme and check my car for a long trip. He tld me my tires would need to be replaced when we got back but going on a long trip I told him to go ahead and get them replaced as I would be on ice and snow and needed to know that I was on safe tires. My only bad deal was the price of the no flat system tires. Again the people are nice friendly and careing More