Rusty Wallis Honda - Service Center

We have always taken our cars to Rusty Wallace for service. The staff is extremely friendly and they do not try to "get" you with things that don't need to be fixed. In fact, it is just the opposite service. The staff is extremely friendly and they do not try to "get" you with things that don't need to be fixed. In fact, it is just the opposite. I have taken my Pilot and my wife's Odyssey to Rusty Wallace and there have been many times one of the service gentlemen will say, "This needs to be done, but it could wait until you come in for your next visit. It is not an emergency now." This makes me trust them even more when they tell me something needs to be fixed. We will continue to take our cars to Rusty Wallace because of the value, quality, and trust that we have in them. More

I brought the vehicle in for service due to a recall. A very good experience, done it a short period of time. I didn't get the fellows name but the courtesy shuttle driver is very courteous, obviously li very good experience, done it a short period of time. I didn't get the fellows name but the courtesy shuttle driver is very courteous, obviously likes his job and I'm sure an asset to the dealership. Plus he knows the area extremely well and didn't drive around like he was lost. He speaks very highly of Rusty Wallace and is grateful for his job...a good man. Also, Jeff(service adviser)was shinning his boots when I came in. That showed first of all he cares about his appearance and desire to portray a professional first impression. More

When I bought the car everything was wonderful. I first had issues with my car at 12,000 miles. I took it to the service department and they test drove it and did a visual...said nothing was wrong with my had issues with my car at 12,000 miles. I took it to the service department and they test drove it and did a visual...said nothing was wrong with my car and sent me on my way. Now a few months later and at 19,000 miles I have had to get a new set of tires. I continuously got a run around about whose fault this was...from cheap tires, that the dealership puts on the car to the shop where I get my oil changes done because they did not inform me about rotating my tires when I got my oil changed. I have since found out that my alignment was out on my car but they never looked at anything else on my car. I will never take my car back to this dealership for service. I have tried to contact the general manager of the dealership also with absolutely no response from him either. We will be in the market for another car in the next year or so and I will NOT every buy one from this dealership and I am not even sure if I will buy another Honda. More

The customer service and quality of work that I received at Rusty Wallis Honda dealership is exceptional. Staffs at this Honda dealer treat their customers with respect and friendly. If I have any problems, at Rusty Wallis Honda dealership is exceptional. Staffs at this Honda dealer treat their customers with respect and friendly. If I have any problems, they will fix right the way - no question ask. If you have any questions or concerns, they will answer promptly. My overall experience with Rusty Wallis Honda dealer is not great but satisfied and pleasure from service to sales department. Even though price is a little bit higher than other places, I am willing to pay a little extra because of the excellence service that I receive. More

My Honda has been serviced twice in the last two months at Rusty Wallis, and Marcus Bond has been my service technician each time. It has been nothing short of wonderful each visit. You are blessed to have at Rusty Wallis, and Marcus Bond has been my service technician each time. It has been nothing short of wonderful each visit. You are blessed to have a knowledgeable and caring person on your staff. More

Work was under a recall and was promptly fixed. The service center is clean, prompt service and knowledgeable service personnel. They even washed my car after service. The service waiting room for cl service center is clean, prompt service and knowledgeable service personnel. They even washed my car after service. The service waiting room for clients is very well maintained and has internet and computers for personal work. More

In addition to the oil change that I came in for Jeff told me I needed to replace the air filter, have tires rotated and Jeff suggested I replace the battery. He gave me prices for all of these items an told me I needed to replace the air filter, have tires rotated and Jeff suggested I replace the battery. He gave me prices for all of these items and after talking about the low mileage on my 2007 CRV he checked to see if battery was under warranty. It was which was a nice surprise. When I arrived I asked Jeff how long he thought it would take to complete the service, he said about an hour. I was in the service department and out in a little more than an hour. I always took my older CRV to a non-dealer repair facility but I will use Rusty Wallis service as long as I have my current CRV. Jeff was very considerant of my needs but at Rusty Wallis everyone puts the customer first. More

Jeff was outstanding! When I drove in there were two other gentlemen on the phone and Jeff was writing up another car, but quickly came over to help. He was so kind to advise me of my car and greeted m other gentlemen on the phone and Jeff was writing up another car, but quickly came over to help. He was so kind to advise me of my car and greeted me so nicely at pick up. He is an outstanding employee and you should be lucky to have him on your team. More

Everyone was nice and they got the work done well and quickly. I took my car in for a recall service so I really can't comment on price. But as far as service goes, I had a good experience. They had my c quickly. I took my car in for a recall service so I really can't comment on price. But as far as service goes, I had a good experience. They had my car ready in a few hours. I have no complaints. More

I gotta tell you that I don't ordinarily respond to surveys, but John in Service was so outstanding. You are lucky to have an employee who really cares about the customer and went way up and beyond wha surveys, but John in Service was so outstanding. You are lucky to have an employee who really cares about the customer and went way up and beyond what was necessary to help me. Thank you for a great experience, I actually had a good time. Renata More