Rusty Wallis Honda - Service Center

I would not recommend them - Pretty Bad Experience-Service Hello, I would like to warn you that Rusty Wallis dealership has very poor business practice & very poor customer service. You can’t expect any reli Hello, I would like to warn you that Rusty Wallis dealership has very poor business practice & very poor customer service. You can’t expect any reliability or support from them if your car has issues after serviced by them. I had given my car for cleaning in their service department. They returned my car with a broken seat! When they came to know that it will cost $1000+ to fix it, they denied that the seat was broken by the detailer. They do not want to take ownership of the mistake as they know they will have to pay for it but it was very obvious that it happened during the service operation on the car. It is almost not possible to clean the front of the car without moving the seat. When I dropped my car off to service dept, the service advisor had witnessed that nothing was broken & the seat was operating normally! I have tried to reach out to David Jones (Service Director) & the GM of the dealership Ronnie Robertson but since the customer service is so bad, that after leaving countless emails & voicemails no body replied! So I decided to meet the GM in person & he told me that he would investigate the matter but he never followed up after that. It’s been close to 3 months. The issue happened on Nov. 23, 2014. I have filed a complaint against them to Better Business Bureau (BBB). My complaint # is 91315797 that is public record. After 2 months of filing, there was no reply & last week I got a reply saying “it is not caused by us”. They have 13 filed complaints against them in BBB, most of them are outlining their terrible customer service. I do not recommend trusting or doing business with Rusty Wallis dealership as they will not help or take accountability if anything goes wrong with your car! Thank you. More

Service Department Visit To whom it may concern, Came in on an air bag recall and dealt exclusively with Miss Bess Brookes. It was probably the most pain free and effici To whom it may concern, Came in on an air bag recall and dealt exclusively with Miss Bess Brookes. It was probably the most pain free and efficient visit I have ever paid to an automotive Dealership Service department!! Bessica was most helpful and professional getting my work done in a most timely fashion. More

HELPFUL, HELPFUL, HELPFUL! was helped by Greg Fine to reset my 2012 Accord after the battery went dead a few weeks ago. He was happy to help. He got my car reset in a timely ma was helped by Greg Fine to reset my 2012 Accord after the battery went dead a few weeks ago. He was happy to help. He got my car reset in a timely manner. He was VERY nice, helpful and I couldn't have asked for better service! More

Excellent Service I have been using Jeff as my car care specialist for eight years. He is professional, friendly, reliable, knowledgeable and always treats me fairly. I have been using Jeff as my car care specialist for eight years. He is professional, friendly, reliable, knowledgeable and always treats me fairly. The greatest service he has provided has been keeping on top of my car's service requirements. He is great at keeping me apprised of my cars needs and avoiding long term mechanical problems. I've had my car for 12 years now and Jeff has kept it running beautifully. I rarely have any serious problems and the ones I have encountered are always handled quickly, without fuss or pocket-book panic. I recommend him strongly. He's the best car care specialist I've ever had. More

my service writer I can not praise jeff peterson enough. I know when he recommends any action on my car it is absolutely necessary. My level of confidence in the work I can not praise jeff peterson enough. I know when he recommends any action on my car it is absolutely necessary. My level of confidence in the work done on my car is important and i know it will be perfect when hes handling it. Good job and kudos to rusty wallis for his working for them and for his service to me and all his other customers. More

Best customer service! Purchased a Honda at Rusty Wallis a few years ago and always bring my Accord in for scheduled maintenance because of their 5-star customer service. S Purchased a Honda at Rusty Wallis a few years ago and always bring my Accord in for scheduled maintenance because of their 5-star customer service. Steve Hartwig and others know how to take care of business and on not only a professional level but a personal level. You always get straight talk about your vehicle and I believe they treat you right because they believe in relationships and repeat business. No one is returning to any one's a service department if they feel they have been deceived. You never have to worry about that at Rusty Wallis. They treat you like family and only recommend the services that your Honda service manual recommends to keep your vehicle in top shape for the road. We have 2 Honda's in our family and they are only serviced at Rusty Wallis. I trust these guys and recommend them to all my friends. More

Oil change and tire rotation These guys are great! I drive in at 6:00pm and had my oil changed and tires rotated in an hour for an awesome price! We purchased our last two vehic These guys are great! I drive in at 6:00pm and had my oil changed and tires rotated in an hour for an awesome price! We purchased our last two vehicles from John Hargis and he is still my go-to guy for my service appointments . He hooked me up with Steve Hartwig was speedy and courteous. I love this dealership! More

Very helpful, friendly and did a great job! Came in to find that I had two broken/missing tire pressure sensors. Steve Hartwig was extremely helpful in assuring that I get that level of safety b Came in to find that I had two broken/missing tire pressure sensors. Steve Hartwig was extremely helpful in assuring that I get that level of safety back. He and Kenneth Boyd were two of the friendliest and kindest professionals in the industry and in general that I've met! Definitely recommend Rusty Wallis Honda! More

Service advisor He was friendly, and prompt. Will go back him for my future visits! He was thorough with explaining what was my car needed. k. Mathew He was friendly, and prompt. Will go back him for my future visits! He was thorough with explaining what was my car needed. k. Mathew More

Service- Gas tank leak Jeff Peterson was my service advisor and took care of my care to ask me questions about the problems I was having with my 02 Civic , he called me late Jeff Peterson was my service advisor and took care of my care to ask me questions about the problems I was having with my 02 Civic , he called me later on and explained the problem I was having with my car. He wet over the details and options I had with my car and how the problem an be fixed. I was not willing to spend a lot of money however, ended being satisfied with the job done by Rusty Wallis Service team and the professional way Jeff Peterson handled service call. Jeff, is an excellent service provider and I always make it a point to ask for him. More