Rusty Wallis Honda - Service Center

I purchased my Honda Civic Hybrid 6 1/2 years ago from Rusty Wallis. I remain a faithful customer because of the service dept. I've written letters to Rusty Wallis on my own initiative a couple of times Rusty Wallis. I remain a faithful customer because of the service dept. I've written letters to Rusty Wallis on my own initiative a couple of times to acknowledge this. The service dept delivers excellent service consistently. The only concern I have is that there is too much turn over in service reps; I fault top tier management for this (it is their job to cultivate leadership, not squash it, right?) It does make me wonder if the company treats their employees like they want their employees to treat customers. I recommend Rusty Wallis examine this aspect; it would raise the level of excellence even higher. The two names I cited above are the service manager and a top notch mechanic that have been at Rusty Wallis for years. The service rep I dealt with was great, but I no longer attempt to remember the names of service reps because experience tells me they won't be around next time I come in. I return, to wrap this up, because of the two people who continue to be there and consistently deliver extraordinary service. It would behoove Rusty Wallis, however, to grow the service team even more. If either Dean or Tony leave, I would leave as well. More

THE PEOPLE I DEALT WITH WERE FRIENDLY AND COURTEOUS AND I WAS IN AN OUT IN A MINIMUM OF TIME. THE WAITING ROOM AREA WAS CLEAN AND PLEASANT. GOING TO A DEALERSHIP TO GET MY CAR SEVICED IS NOT ONE OF MY FA I WAS IN AN OUT IN A MINIMUM OF TIME. THE WAITING ROOM AREA WAS CLEAN AND PLEASANT. GOING TO A DEALERSHIP TO GET MY CAR SEVICED IS NOT ONE OF MY FAVORITE THINGS TO DO, BUT THIS WAS ABOUT AS PLEASANT AS YOU CAN GET. More

I am always treated with courtesy and freindlessness. The work is always done in a professional manner and the car returned to me after being washed. I am provided with coffee, donuts, and other snacks in th work is always done in a professional manner and the car returned to me after being washed. I am provided with coffee, donuts, and other snacks in the waiting room. These are the reasons why I rated Rusty Wallis "5" in all categories. More

Marcus in service is great. I went in for oil change even though my indicatior said only 30%. I shared with him I may have to leave in the middle of the night as a friend is on death bed. He said no p even though my indicatior said only 30%. I shared with him I may have to leave in the middle of the night as a friend is on death bed. He said no problme and check my car for a long trip. He tld me my tires would need to be replaced when we got back but going on a long trip I told him to go ahead and get them replaced as I would be on ice and snow and needed to know that I was on safe tires. My only bad deal was the price of the no flat system tires. Again the people are nice friendly and careing More

Staff is always courteous, they all acknowledge you even if they don't know you. They have experienced mechanics and service technicians and have the work done when they promise and at or below the quoted p if they don't know you. They have experienced mechanics and service technicians and have the work done when they promise and at or below the quoted price. They also have a shuttle driver who is familiar with the metroplex and does everything in his power to get you to work on time. Everything they do shows that the customer is very important to them. More

As always Steve does an outstanding job in handling our car's service needs. With several decades of buying cars I would rate Steve as one of the best. Rusty is fortunate to have such a high quality emplo car's service needs. With several decades of buying cars I would rate Steve as one of the best. Rusty is fortunate to have such a high quality employee. Jack Eichman....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... More

Every visit I have to Rusty Wallis, I receive quality service with a friendly smile. The employees are polite and quick to respond with the best of care. And I have always been educated by the employees service with a friendly smile. The employees are polite and quick to respond with the best of care. And I have always been educated by the employees if I don't understand what sort of maintenance is needed and the cost, rather than blindsided by hidden costs. I love the honesty and integrity every employee provides at Rusty Wallis. More