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2,028 Reviews of Rusty Wallis Honda - Service Center
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July 09, 2015
oil change and wheel alignment took 3 hours The service division listed a promise time of 1 hour for an oil change. It was finished in 2 hours when the advisor recommended a wheel alignment whi The service division listed a promise time of 1 hour for an oil change. It was finished in 2 hours when the advisor recommended a wheel alignment which he estimated would take 35 minutes. It took an hour and 20 minutes I might suggest that Rusty Wallis have a maintenance division like Sports City Toyota which turns around an oil change in 20 minutes. I was not very happy to say the least with the service and hope corrective measures will be taken. My e-mail is incorrect on the invoice so I will not get the performance evaluation survey. The front desk sent be back to the service div to have it corrected. I did not want to deal with them at this time. More
by 3 hr oil change
Employees Worked With
Greg Fine
June 13, 2015
Excellent Service dept. Great price I have a 09 Honda Accord V-6 coupe and have had my car serviced at this dealership ever since I bought it and have had a fantastic experience at this I have a 09 Honda Accord V-6 coupe and have had my car serviced at this dealership ever since I bought it and have had a fantastic experience at this dealership. They just do basic maintenance and don't nickel and dime the customer with extra services like I've had done with Nissan and Toyota. More
by huskerdude
Employees Worked With
Steve Hartwig
June 01, 2015
Service Department is fantastic! I continue to have my car serviced and troubleshooted (when needed) here due to the level of professionalism and courtesy of the service staff. They I continue to have my car serviced and troubleshooted (when needed) here due to the level of professionalism and courtesy of the service staff. They are attentive and I feel they are really concerned with getting me what I need without unnecessary extra - that speaks volumes to me. I recently worked with Jeff Aber - a new employee there who could not have been any friendlier - he worked so well with me and he is exactly the reason I come back time after time - professional, friendly, honest, and all around a pleasure with whom to work. Thank you! More
by AWB
Employees Worked With
Jeff Aber
May 30, 2015
Royal Treatment I always love & appreciate my experience @ Rusty Wallis. They are always super nice, & give me excellent customer service!! They are fast, courteous, I always love & appreciate my experience @ Rusty Wallis. They are always super nice, & give me excellent customer service!! They are fast, courteous, & respectful even when checking out. I wouldnt want to go anywhere else for my service.... More
by AJ
Employees Worked With
Darryl Dotson, Jeff Peterson
April 30, 2015
Steve - the ultimate service provider Steve Hartwig is friendly, knowledgeable and professional. He always goes the extra mile to make sure he meets and exceeds the expectations of his cu Steve Hartwig is friendly, knowledgeable and professional. He always goes the extra mile to make sure he meets and exceeds the expectations of his customers. I would not hesitate one second to recommend Rusty Wallis Honda service center because of the continued service and support that Steve Hartwig provides. It is sometimes hard to find someone who is happy in his job and enjoys working with people. Hats off to Steve! More
by Mike
Employees Worked With
Steve Hartwig
April 14, 2015
I am a new customer I bought my last two Hondas at another local dealership. When I went there a month ago for a warranty issue, I was disappointed in the service. So I t I bought my last two Hondas at another local dealership. When I went there a month ago for a warranty issue, I was disappointed in the service. So I thought I'd try this one. The difference was like night and day! Every single person I talked with--from the Asst. Service guy (can't remember your name, but you were awesome!), to Tony, to the shuttle driver, to the two ladies at the Cashier desk (who couldn't find the ticket, but never got flustered and tried about 6 different ways to get what I needed,) to the young man who retrieved my car--every single person was TRULY OUTSTANDING. Seriously, this was THE BEST service experience I have ever had (and I'm old :). I will be giving this car to my daughter and buying a new one, probably within the year. Sorry other dealership. You just lost a customer. I'll be back to Rusty Wallis. Thanks again. More
by 28clc
Employees Worked With
Tony Vergenz
March 23, 2015
Loyal Customer since 2004 I have been a return customer to Rusty Wallis Honda since 2004. I bought a new 2004 Honda Accord at Rusty Wallis Honda and started using their servic I have been a return customer to Rusty Wallis Honda since 2004. I bought a new 2004 Honda Accord at Rusty Wallis Honda and started using their service shop. I have worked consistently with Steve Hartwig and other advisors through the years including Travis Porter and Jeff Peterson. I trust the advisors and I go to Rusty Wallis for ALL my car maintenance. I bought a new 2012 Honda Accord from Rusty Wallis and I got a great deal. This is my 11th year with Rusty Wallis and I am very pleased to have a reliable and dedicated service shop for my Honda cars. I have high standards and an excellent rating is hard to attain, however compared to another shop I am sure Rusty Wallis is excellent. More
by Shellie
Employees Worked With
Jeff Peterson, Steve Hartwig, Travis Porter
March 18, 2015
Great service! I've been a Rusty Wallis customer for many years, and I continue to be impressed with their professionalism and commitment to providing superior servi I've been a Rusty Wallis customer for many years, and I continue to be impressed with their professionalism and commitment to providing superior service. Travis Porter did a great job in coordinating my maintenance visit, getting me in and out in a hurry with everything done to my complete satisfaction. Thanks! More
by dcmoores
Employees Worked With
Travis Porter
March 15, 2015
Great!!! Mr. Porter is very helpful and knowledgeable when it come to information about your car.. He is Great and I thank him for everything and for being apa Mr. Porter is very helpful and knowledgeable when it come to information about your car.. He is Great and I thank him for everything and for being apart of the Honda Team!!! More
by Hunter
Employees Worked With
Travis Porter
March 05, 2015
Excellent Dealership! I have been taking my (Honda's) to Rusty Wallis for over 10 years and have received very good service. Jeff Peterson and Steve Hartwig have been my se I have been taking my (Honda's) to Rusty Wallis for over 10 years and have received very good service. Jeff Peterson and Steve Hartwig have been my service guys for years. Both are professional and knowledgeable and I receive the best maintenance possible for my vehicles. Both have customer service skills that are exemplary! Truly these two guys are a real asset to Rusty's dealership. They've earned the "title" that customers like most of all, that of friend, "customers trust then" and know that they are getting the best service possible. Trust is a powerful thing in the service industry, if one can't obtain it they are soon out of business. So these guys are key to a winning service business! Ask for these guys judge for yourself! More
by Lilly Horn
Employees Worked With
They are a number of folks at this dealership that do excellent jobs! , Jeff Peterson, Steve Hartwig
