Rusty Wallis Honda - Service Center

Terrible work and rude, dishonest employees I bought my car here and I leased my last car here, and never again will I buy a Honda and I would not buy so much as a wiper blade from Rusty Wallis. I bought my car here and I leased my last car here, and never again will I buy a Honda and I would not buy so much as a wiper blade from Rusty Wallis. My lease had issues from the start; for example, the rear windows stopped working and I never noticed (because who rolls down their rear windows?) but when I turned it in they said it was my fault (HOW?) and charged me. To avoid that and a lot of other borderline illegitimate fees, I bought a new car that has had annoying habits from the beginning. Aside from the fact that they tried to not let me notice that the car was a prior year model and not the current year. I brought it in for a recall and a windshield replacement (not the car's fault, just a stray rock on the highway) and while I was there I paid for an interior detail and asked them to replace the cruise control on/off switch, which had failed within two years. They didn't have the parts for the cruise control in stock, which is mind-boggling to me, but would charge me $300 if they did, even though I had an extended warranty. The detailing was very sloppy. The dashboard is still spotty and scuffed and there's still a sticky ring ring from a cell phone mount that fell off. I pointed this out to the manager and he tried to tell me they couldn't clean it until he rubbed it with his fingers and it came right off. He had to admit that anyone who was trying to clean would have easily removed it. They also removed the floor mats and didn't replace them, so now I'm out the cost of those too. The serious issue though is that they scratched the xxxx out of the inside of my driver's side window and refused to take any responsibility. It's outrageous. The worst part is the absolute indifference of Doug (who lied to me and said he was the manager) and Rich (the service manager) and clear unwillingness to help or complete the service that was paid for. Doug was snotty, smirking, and full of lies. Rich wouldn't even look me in the eye (maybe because he would have to look up too far, guy is pretty tiny) and flatly refused to help or deal with me honorably. From the moment he came over his immediate tactics were to deny and deflect and I had to prove him wrong several times about his claims and attempts to wriggle out of the terrible job his shop had done. I'm going to have the airbag replacement looked at by another shop because I have NO confidence that these people fixed it properly, if they can't even wipe a dashboard. I deeply regret ever coming here and I hope to help as many people as possible not make the same mistake. More

Car Service & Repair Roberto Ruiz my service adviser worked diligently to help me get my car back in good repair. Although the repairs were challenging as all of what nee Roberto Ruiz my service adviser worked diligently to help me get my car back in good repair. Although the repairs were challenging as all of what needed to be repaired wasn't evident at the beginning. Due to having to order parts they had to keep the car overnight. They furnished me with a rental car located right at the dealership. They kept me informed during the service work process. More

Advisor was great but why bother with appointments? The concept of an appointment is not that you get in line for service when you are scheduled - and yes you move ahead of the walk ins but this is not The concept of an appointment is not that you get in line for service when you are scheduled - and yes you move ahead of the walk ins but this is not truly an appointment for a quick service. Shouldn't have to wait 1 1/2 hours to get oil changed and tires rotated when I had an "appointment" More

Great job Super friendly service advisor. Very knowledgeable, understood what I needed done, and delivered in a timely manner. I would recommend servicing your Super friendly service advisor. Very knowledgeable, understood what I needed done, and delivered in a timely manner. I would recommend servicing your vehicle here. The people were friendly and the prices are not outrageous. Overall great experience, I will be back. More

Excellent customer service I'm a busy single mom who rarely gets away from work long enough to take my car in. Jeff was knowledgeable, helpful, and friendly, and did not try to I'm a busy single mom who rarely gets away from work long enough to take my car in. Jeff was knowledgeable, helpful, and friendly, and did not try to convince me my car needed unnecessary work, as other places have. Trustworthy and reliable work. Thanks! More

Excellent Care First oil change after purchase was complimentary. Fast, efficient, friendly. Answered all questions with ease. Waiting was a pleasure. Would not go a First oil change after purchase was complimentary. Fast, efficient, friendly. Answered all questions with ease. Waiting was a pleasure. Would not go any where else. More

Service Honest and reasonably priced. I was a walk in, but treated with courtesy and professionalism. I was very pleased with the service and would definite Honest and reasonably priced. I was a walk in, but treated with courtesy and professionalism. I was very pleased with the service and would definitely return to this location. More

Superior Customer Service You can always count on getting superior, personal and friendly service...all of the staff is either trained well or just natural customer-focused and You can always count on getting superior, personal and friendly service...all of the staff is either trained well or just natural customer-focused and committed to making customers having a great experience. Your service team is the best. They always explain what is going on with your car, what services are needed and are so knowledgeable...Patrick assisted me this time but I have never met any one in the service department who wasn't great to work with. I have complete confidence in them taking care of my car and ensuring that it is in the best condition. Your team is Dallas' best example of "exceeding expectations" with a smile, eagerness to help and desire to enable each customer leave knowing that their business is appreciated. I love the Rusty Wallis service and sales teams! More

"Service by Jeff" I recently brought my 2012 CRV to Rusty Wallis for a Full Detail before the Holidays. I knew that my long time Service Rep Steve Hartwig had recently I recently brought my 2012 CRV to Rusty Wallis for a Full Detail before the Holidays. I knew that my long time Service Rep Steve Hartwig had recently Passed Away and was somewhat anxious about dealing with someone new. After meeting Jeff Peterson and both of us sharing some personal Steve stories he put me at ease that my future Service needs would be taken care of just as in the past. The Service went just as Jeff said it would and the car looks Great. I am looking forward to working with Jeff in the future for my Honda Service at Rusty Wallis. Gods Speed Steve Hartwig and Merry Christmas to Jeff Peterson and All at Rusty Wallis Honda. More

Another 5 Star Service Experience I cannot say enough great things about the service experience! They continue to be honest & reasonably priced. I won't take my car anywhere else. I cannot say enough great things about the service experience! They continue to be honest & reasonably priced. I won't take my car anywhere else. More