Rusty Wallis Honda - Service Center

Visit to dealership on July 20, 2018 Went to drop off my car for an oil change and while they were working on my car I decided to walk over to see the Pilots at this location. Guess they Went to drop off my car for an oil change and while they were working on my car I decided to walk over to see the Pilots at this location. Guess they thought this Mexican American female doesn't have any money cause noone came over to ask if I needed any assistance. More

Excellent Service I brought my 2016 Honda HR-V in for oil change and State Inspection. Service was quick and efficient. The young man who helped me was Dylan, who is I brought my 2016 Honda HR-V in for oil change and State Inspection. Service was quick and efficient. The young man who helped me was Dylan, who is training under Gersson, in the Service Dept. He was very friendly and knowledgeable. I drive from Plano to have my car serviced here. I bought my car from Rusty Wallis and am very pleased with this dealership and their employees. More

Professional Service Department I appreciated the fast reliable service! I also liked that they had HGTV on in the waiting area. Nice experience. I will come again soon. I appreciated the fast reliable service! I also liked that they had HGTV on in the waiting area. Nice experience. I will come again soon. More

Key replacement I have been using the services and products of Rusty Wallis Honda for many years - through three Honda cars! The Service Advisors I have used are rea I have been using the services and products of Rusty Wallis Honda for many years - through three Honda cars! The Service Advisors I have used are really friends who care about me and my car. They give me good advice and make sure my vehicle is safe for me to drive. Through the years, I have also gotten to know Mr. Starr, the Service Manager who is also helpful an available to me when I have a problem. I can't say enough great things about Rusty Wallis. New Car, Used Car, or Service Departments, - this is the best Honda Dealer in Texas!!! More

Replaced tires Was time to replace all 4 tires @ 42k miles. The price was a little less than Discount Tire. Very happy to work with Doug. He replied in a very timely Was time to replace all 4 tires @ 42k miles. The price was a little less than Discount Tire. Very happy to work with Doug. He replied in a very timely manner to my estimate request and set up the appointment for me the next day. When I arrived, Doug said it would take about 2 hours and it was almost to the minute! More

Stellar customer service Although the overall time there was less than optimal, the customer service that I received from Alyson Ritter was outstanding. There facility is sti Although the overall time there was less than optimal, the customer service that I received from Alyson Ritter was outstanding. There facility is still under construction so it delays the process but Alyson was very helpful and considerate through the process!! 👍 More

Great Service We have owned Honda’s for over 20 years. Always bought and serviced with Rusty Wallis Dallas. They are friendly, fair, and great to do business with. We have owned Honda’s for over 20 years. Always bought and serviced with Rusty Wallis Dallas. They are friendly, fair, and great to do business with. More

Excellent care. Paid attention to concerns. Had excellent attention from Alyson Ritter in service and on a related matter from Doug New. Both were attentive to my needs and concerns. Alyson was Had excellent attention from Alyson Ritter in service and on a related matter from Doug New. Both were attentive to my needs and concerns. Alyson was especially helpful with aspects related to the service and technology. Doug was understanding and informative about a technology issue not related to the servicing of the car. More

TELEPHONE SERVICE, SUPER. Steve listened, suggested, verified, kept in touch, and followed through in record time. THANK YOU FOR YOUR ASSISTANCE My vehicle was transported Steve listened, suggested, verified, kept in touch, and followed through in record time. THANK YOU FOR YOUR ASSISTANCE My vehicle was transported to your facility by a wrecker service,, once there, the transactions were completed by phone More

Maintenance appointment As always everyone one is very nice. Gregg Fine is my service advicer. However, that day he was off. Michelle helped me out and she was very nice and As always everyone one is very nice. Gregg Fine is my service advicer. However, that day he was off. Michelle helped me out and she was very nice and efficient. Laura at the cash office as always was awesome! She is a big asset to your dealership. She goes above and beyond to make the customers visit a great experience. Love her so much! More