Rusty Wallis Honda - Service Center

Quick turnaround on service Price reduced for services I didn't want. Courteous treatment by staff. I didn't want. Courteous treatment by staff. More

I have would have to say, I was not excepting the Hallelujah Thank you Jesus Car Services, I received at Rusty Wallace! Micheal was able to go above and beyond what was expected. He has got to be Hallelujah Thank you Jesus Car Services, I received at Rusty Wallace! Micheal was able to go above and beyond what was expected. He has got to be the best Service Advisor, In the DFW area that I have met. I came in for a Diagnostic on my car Acura and Honda was not able to make the repairs. Micheal called Acura on my behalf and got the correct information for me ! So thank you Rusty Wallace for having the best Advisor on your Team! More

Efficient and professional! Express Service Advisor Julian Garcia was excellent! Express Service Advisor Julian Garcia was excellent! Express Service Advisor Julian Garcia was excellent! Express Service Advisor Julian Garcia was excellent! More

Went in for special (19,99) on oil change at appointed time. Everything was good. time. Everything was good. More

A+, everyone was excellent. I would definitely do business with this location again. More words more words I would definitely do business with this location again. More words more words More

Great customer service! Very attentive and made sure everything was good and was well done! Very attentive and made sure everything was good and was well done! More

I felt my service advisor was very condescending and disregarded my concerns. She was more concerned with about validating herself then understanding how a customer may feel about have major work done o disregarded my concerns. She was more concerned with about validating herself then understanding how a customer may feel about have major work done on brand new (2024) auto. Also, my second problem with this car (2024 model) was totally disregarded because they could not get it to "duplicate". I think this person needs more training in communication, especially in dealing with women. More

I would like to take a moment to commend James Rice at the Rusty Wallis dealership on Shilo Rd. I was getting my car serviced there this morning and I overheard a conversation between James Rice and a cus the Rusty Wallis dealership on Shilo Rd. I was getting my car serviced there this morning and I overheard a conversation between James Rice and a customer. His appearance, manner and decorum were outstanding! He was attending to an elderly woman who just got her car serviced. I was impressed how he took the time to explain the significance of the inspection of her car, item by item, which all items needed little immediate attention, but he did advise her of a nail in the side of one of her of her new tires which she purchased elsewhere. He said the tire is filled and is not currently leaking and it should safely get her to the place where she purchased it as it would probably be under warranty. He said to tell them that if they have any questions regarding this tire, he would be available to help. When she was leaving, he opened all doors and helped her to her car. People like this should be rewarded for their extra efforts and the way in which they genuinely CARE for people. I hope this note finds its way to management and that JAMES RICE is reward and recognized accordingly. More

great service and work completed in a timely manner as promised. It is all good! promised. It is all good! More

Everyone is great at Rusty Wallis Honda. Would recommend to everyone. I do have a question. Why don't you balance the tires when they are rotated? I am under the impression that they are bal Would recommend to everyone. I do have a question. Why don't you balance the tires when they are rotated? I am under the impression that they are balanced for the position they are in, won't they be unbalanced when they are put in different positions? More