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2,236 Reviews of Rusty Wallis Honda - Service Center
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Verified Customer
February 06, 2025
Thus F. H. Anderson (husband of Nancy). The Odyssey maintenance was fine. However, after we picked Nancy’s car up, I went into the sales office for a cha H. Anderson (husband of Nancy). The Odyssey maintenance was fine. However, after we picked Nancy’s car up, I went into the sales office for a chat. On the way out to my car (an Accord), I slipped on black ice and broke the humerus bone at my left shoulder. There was no dealership warning of ice in the area nor any preventative actions done in the area.. The employees did help me .. calling for an ambulance and I was taken to the Dallas Presby ER.. I’m now in 8-12 week recuperative therapy. I did receive a follow-up call from the young man I had talked to in the sales office, but no other attempt on Rusty Wallis’ part to reach out. We’ve been Rusty Wallis customers for decades and I am disappointed with the lack of grounds prep for the ice and lack of concerned follow-up. You can do better! F. H. Andy Anderson More
by fhanderson42
Employees Worked With
My comments are general Dealership related..
February 05, 2025
Took way longer than told. Air pressure light came on on drive home, left back wiper extended and I had to get out of car and push it in. Air pressure light came on on drive home, left back wiper extended and I had to get out of car and push it in. More
by Calzia99
Employees Worked With
None dealt with service department
February 02, 2025
They did a great job. And they are a good people I like the way they work And they are a good people I like the way they work More
by CARMEN.CORTEZ44
Employees Worked With
January 30, 2025
Very good service, good clean facilities,good customer support. Satisfaction of service very high.They give me good deal. support. Satisfaction of service very high.They give me good deal. More
by gpatel317
Employees Worked With
Other Employees :
Tevin smith
January 30, 2025
They were attentive, considerate, and professional. I appreciate being dropped off at my work while they worked on my car.. I appreciate being dropped off at my work while they worked on my car.. More
by INFO@TOPMAK.COM
Employees Worked With
January 30, 2025
I needed a recall service completed and had scheduled a few weeks before my appt. On the day before, I learned that I needed to help with a funeral. The service staff made sure to have my Ridgeline ready i few weeks before my appt. On the day before, I learned that I needed to help with a funeral. The service staff made sure to have my Ridgeline ready in plenty of time for me to make it to the funeral. Many thanks! More
by jmfmls
Employees Worked With
I only worked with the service dept.
January 30, 2025
I had an outstanding experience with Tin Tran at Rusty Wallis Honda. From the moment I arrived, he treated me with the utmost respect and professionalism. My service was originally estimated to take aroun Wallis Honda. From the moment I arrived, he treated me with the utmost respect and professionalism. My service was originally estimated to take around 4 hours, but Tin went above and beyond to expedite the process. He personally ensured that the repair shop was aware I would be waiting and kept me updated throughout. To my surprise, the service, including an oil change, was completed in just 2.5 hours! Tin’s efficiency and attention to customer care truly impressed me. I am beyond satisfied with the service I received and greatly appreciate Tin’s dedication to making the experience smooth and hassle-free. Because of this exceptional service, I will continue bringing my car here and remain a loyal Honda customer. Thank you, Tin Tran, for your excellent service! Highly recommend! Regards, Celia Jones More
by CELIAJ
Employees Worked With
Tin Tran, Express Advisor
