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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,076 Reviews

2,076 Reviews of Rusty Wallis Honda - Service Center

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December 25, 2024

The service advisor was friendly, courteous, and knowledgeable. He made me feel comfortable and confident in my decision to have my vehicle serviced by Rusty Wallace Honda. More

by CBTMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tin
December 25, 2024

James was my service advisor and he was one of the nicest and most professional young men I have encountered in a very long time. He kept me informed many times while I was waiting for my vehicle to be serv More

by AmyV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Patrick B
December 24, 2024

I had a very professional experience . . Timothy was professional, courteous and well knowledged about his job .. Timothy kept me posted at every step of the process and had the information More

by VRAJPATEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Hughlett
December 24, 2024

Each visit has always been an excellent experience. An A+ customer rating with the dealership aiming to to reach 100% customer satisfaction. More

by Matjc6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Hughlett, Service Advisor
December 23, 2024

Nice staff, clean waiting area and bathrooms. Hard to get in/out of the dealership due to road construction. More

by Memichellet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Dec 24, 2024 -

Rusty Wallis Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 22, 2024

I was charged regular price when should have received the special 15% off. Not good More

by andersonattitude3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know name
Dec 24, 2024 -

Rusty Wallis Honda responded

We are disappointed to hear that you did not have a more positive experience with us at Rusty Wallis Honda. Please contact us at (214) 348-7500 when you have an opportunity, and we will be more than happy to try and turn your experience around.

December 21, 2024

Very helpful and nice. Great waiting area for quick service. I will keep going back for sure. More

by Saigegiles1692
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jesse Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

Rusty Wallis Honda responded

Saigegiles1692, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rusty Wallis Honda. Thank you again for leaving us this response!

December 21, 2024

James was really awesome. People like him make me want to come back here. Highly recommended. More

by BWAYNE35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service
Dec 22, 2024 -

Rusty Wallis Honda responded

Bwayne35, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

December 20, 2024

I had an appointment to take care of a recall, actually two recalls. Arrived at 10 AM and my car was taken in and I waited about 30 minutes for a shuttle driver who took me home. Later when the car was fin More

by CURTISBEAVERS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim service intake person. 5 stars
Dec 22, 2024 -

Rusty Wallis Honda responded

Hi Curtisbeavers, thank you for taking the time to leave a review for us at Rusty Wallis Honda. We're happy we could meet your expectations!

December 20, 2024

I keep my car maintenance. Times have changed and everything has went up. The coupons that are sent out to me are a huge help, but I would be great if you could use more than o More

by Lindsey.shamica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Every time I go there is a new receptionist, which is concerning
Dec 22, 2024 -

Rusty Wallis Honda responded

Lindsey.shamica, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

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