Rusty Wallis Honda

2nd time I've purchased a car from Rusty Wallis and this experience was as smooth as the first one. Eric was very professional and courteous and it was great to work with Afrin (sorry if I have the name wro experience was as smooth as the first one. Eric was very professional and courteous and it was great to work with Afrin (sorry if I have the name wrong) in finance again. Everyone was friendly from start to finish. More

I chose this dealership because they had the vehicle I was looking for; 2009 Accord EX-L w/Navi. I drove an hour, passing 6 other Honda dealers for the price and firendly service over the phone. I had a was looking for; 2009 Accord EX-L w/Navi. I drove an hour, passing 6 other Honda dealers for the price and firendly service over the phone. I had a great sales experience. The price was perfect, the vehicle was exactly what I wanted and the staff couldn't have been more helpful. There was no waiting around, haggling or poor sales tactics. Kevin and Felton did an excellent job ensuring that I purchased exactly what I wanted for the best possible price. I would recommend this dealer to anyone I know looking to buy a new or used vehicle. January 7, 2010 I am adding to my initial rating. I noticed a vibration in the car driving it home from the dealership and called my salesman. He said it may have been from sitting and to see if it got better over the next few days. It got worse and I called back a few days later. Kevin spoke with his managers and they said to take it to a closer Honda dealer to make sure it was not a wheel out of balance. Huggins Honda service department was great. Very prompt, courteous and thorough. They road forced all 4 wheels but all of the tires were out of round. They could not give me the new tires but Rusty Wallis already told me if it needed new tires, they would put them on. I then drove an hour to Rusty Wallis to be met by Robert in their service department. A rude, condescending, and unfriendly service advisor. I explained everything and gave him the paperwork from Huggins Honda. I waited over an hour and then he told me that I would have to go on a ride with a service tech. He basically called me and Huggins Honda a liar. It was a ridiculous amount of attitude from Robert. Upon returning from the test ride, I found my salesman and got him involved. He and his manager got involved and wound up pulling new tires and rims from another Accord on the lot and putting them on my car. No paperwork, no cleaning the car or even the new rims and tires. I still had a great sales experience but I would not recommend the service department. Any department that lets someone like Robert deal with customers in that manner and sells someone a new vehicle with 4 out of round tires, needs some work. More

Everybody at Rusty Wallis was very nice and accommodating. I really appreciated the experience. In fact, I had tried to purchase a Honda at another dealership. I had decided I didn't want a H accommodating. I really appreciated the experience. In fact, I had tried to purchase a Honda at another dealership. I had decided I didn't want a Honda at all because of the way I was treated at David McDavid Honda in Irving. My son talked me into trying one more time. Kenneth Boyd was very nice as well as the Sales Manager, Mike Anderson. Thank you, Maria More

As a 27 year old woman, first time car buyer, walking into a car dealership by myself, I couldn't have imagined a better car buying process with Jeff and Joe. I drove three hours to their dealership to into a car dealership by myself, I couldn't have imagined a better car buying process with Jeff and Joe. I drove three hours to their dealership to see a car that, by the time i got there, was no longer on the lot. They showed me another option they had just gotten in that day with a promise to match the price. The car they showee me was very similar vehicle in make, model, milage, and condition. It was what I was looking for but the car had not been cleaned or detailed yet. When it came time to speak about price and trade in value etc they were hesitant to budge on the price. I did a lot of research and came prepared with blue book trade in values for my car and evidence of another car in San Antonio that was priced less than theirs. I felt like I was on an episode of HGTV's property virgins trying to haggle the price. Eventually we met in the middle and I was very pleased with that. They also presented me with my own copy of the CarFax at my request. The only place I felt like I got a bit of the run around was with the financing that I worked on with Adam. Understanding that they are trying to run a business, the first interest rate they gave me was far from the best they could do. In order to try and sell me on the Warentee they offered to lower my interest rate to keep my monthly payments the same with the warentee added in. That was the total deal breaker for me and went out to find a better interest rate, which I got. They then came back and said because I was such a "special customer" they could match the competetors interest rate. In the end I did finance through them but I could have done with out the BS of how Adam handeled the process. Because my car had not been cleaned I was given a "borrowed vehicle" and could pick up the car the next day after the detailing and work had been done. While many dealerships could have stiffed me on this and not done a complete job considering I had already purchased the vehicle, this was not the case at Rusty Wallis. Joe and Jeff made it their personal mission to make sure that when I drove off that lot in my new car that it was clean, well taken care of, and something they would put their own family member in. Overall, I did my research and set guidlines/goals for myself throughout this process and ended up doing better than I thought I would. I felt that the dealership did a good job of finding a compromise with me on price and trade in value and at the end of the day made the numbers work for me. When I drove off the lot for the final time I didn't just feel like I bought a car, I felt like I made a friend. If you are headed to Rusty Wallis see Joe Slack or Jeff Howard and I know that you will be in good hands. More

Great dealership. Second time we have dealt with them, though we actually bought a car this time. It took a little time to get the price closer to what the car is worth, but then, there was the "hot new though we actually bought a car this time. It took a little time to get the price closer to what the car is worth, but then, there was the "hot new car halo" pricing we had to work through. We could have waited six months for a better price, until there were a large number of similar cars on the lot, but we have a need for the Crosstour capabilities right now. There were nine closer Honda dealers, but we came to this one thanks to the "Jerry Reynolds" deal. Overall, every one of the people we dealt with were great, even the F & I guy who put on a terrific and convincing spiel on the extra warranty (which we didn't get). More

Excellent experience! Both Brandon and Chris went way beyond expectations to make sure that we were able to purchase the car that we wanted. We had a difficult credit situation to work with, and Chris w beyond expectations to make sure that we were able to purchase the car that we wanted. We had a difficult credit situation to work with, and Chris worked diligently to secure financing for us. The whole experience went smoothly and was almost effortless for us. Brandon listened to our needs and matched us with a great vehicle at a great price. We are now Rusty Wallis customers for life! More

This dealership was extremely efficient and very friendly. We simply walked in the door and explained to the salesman what we were looking for and he was able to pull up the current inventory and t friendly. We simply walked in the door and explained to the salesman what we were looking for and he was able to pull up the current inventory and tell us what was immediately available. They did not have the color combination that we wanted available. Within a few days they had located the car that we wanted and we walked into the dealership and signed the papers and walked out in less than an hour! More

Background: My wife and I came to turn in my leased 2006 Honda Civic to get a 2010 Honda Element SC. I had done my research and knew what I wanted without having to go through the decision-making process wh Honda Civic to get a 2010 Honda Element SC. I had done my research and knew what I wanted without having to go through the decision-making process while at the dealership. I had previously brought the 2006 Civic in a few times for service and had taken a few of the 2009 Element's for test-drives. So, in summation, I knew I wanted a 2010 Element SC and was coming to turn in my 2006 Civic for it. Experience: My wife and I mainly dealt with Kenneth Boyd, a salesman at Rusty Wallis Honda. I had previously communicated with him whilst test-driving a 2009 Element some months before, so we had a friendly association from that experience. Kenneth was always honest with me in our communication, which is something I highly value (the last thing I want to feel is that I am being lied to, especially when leasing a vehicle). Unfortunately, Kenneth was like the lone shining star in an otherwise bleak and dreary sky. The other individuals I communicated with during my visit were often vague in their speech, and I often felt they were trying to take advantage of me. In some instances I was correct in this assumption (i.e. trade-in amount for the Civic, costs of "extras" that I did not want, etc.). But because I had done my research, it was only a bit painful for anyone not bringing me facts and the truth. Overall, I am satisfied with the experience I had, I got what I wanted and under the terms I had hoped to have. But dealing with the people outside of Kenneth Boyd was painful and stressful (especially for my wife, who was experiencing leasing a vehicle at a dealership for the very first time). Honesty is key with me, and I was only receiving that from Kenneth Boyd there. Recommendation: I will highly recommend the salesman Kenneth Boyd to anyone I know looking for a new Honda. Kenneth was friendly, honest, and completely forthright during my dealings with him. I would also give them a word of warning and not (I repeat NOT) recommend any other individual at that dealership to anyone I know looking for a new automobile. Again, Kenneth was completely honest and forthright in all the dealings my wife and I had with him. Unfortunately, I cannot say the same for the numerous other salesmen/women and managers that I dealt with (and continue to deal with) there. Rusty Wallis Honda is lucky to have a salesman with the integrity that Kenneth possesses, I would have assuredly gone to another dealership if Kenneth wasn't there. Life is Good. ~Ed Deaver. More

I recommend Rusty Wallis because the employees are service and safety oriented. Marcus listened to each of my concerns and answered each one using words that I understood. I went to the dealership f service and safety oriented. Marcus listened to each of my concerns and answered each one using words that I understood. I went to the dealership for an oil change, to have my tires checked and for the check engine light that was flashing. Marcus explained approximately how much longer I could drive on the tires before I would need to replace them and also showed me how to check them myself. The check engine light was flashing because of scheduled maintenance and the needed maintenace was explained to me. The oil was changed and the car was ready 15 minutes early. The ladies at the check out counter were friendly and quickly took care of me at the same time the engaged me in everyday conversation. I left with the feeling that everyone enjoyed their job and were happy to meet and work with the public. Each person that I interacted with was professional and happy. The service area was clean and comfortable. I take my Honda there each time I need service. It's a great place with even better people working there. More

In total, my experience with RWH has been frustrating. In total, my experience with RWH has been frustrating. The sales process went fine. The Internet Sales Manager was highly responsive to emails and In total, my experience with RWH has been frustrating. The sales process went fine. The Internet Sales Manager was highly responsive to emails and phone calls and overall was very helpful. We negotiated what I felt was a fair deal and when I came to pick up the car I noticed that the floor mats were missing. I had noted this during the test drive and was assured they would be provided. When I pointed out that they were still missing the sales guy assured me they had been ordered and would be sent to my home. More than a week went by and no floor mats had arrived. I emailed the sales guy and got no response for several days. I emailed him again and got a response saying he had been out of town but had received the mats and was mailing them that afternoon or the following morning. After another week and no mats I emailed him again and again went several days without a response. At this point I called the sales manager who told me that the mats had never been ordered at all, apologized profusely and assured me that HE PERSONALLY was going to take care of it and would call to let me know the status. I gave him a full 24 hours and then called to see what he had been able to find out. He said he was right in the middle of something but would call me back within the hour. He never called back. I called him the next day and asked what made it so difficult to return a phone call. He said he was "too busy" and had asked someone else to call me for him. If that's even true he clearly never followed up with that person to make sure I had been taken care of. Finally, today, after way too many emails and calls from me he called me to say the mats had been shipped. Now, I fully realize that floor mats aren't that big of a deal. It's not about the floor mats. It's about the fact that these guys bent over backwards to sell me a car, and then treated me like a nobody from the moment I drove it off the lot. They can talk all they want about treating customers like family but if that's the case they must come from some royally dysfunctional upbringing. More