Rusty Wallis Honda

Eric Collier was outstanding. We were vacillating between various models, and he was patient with us throughout the week, as we worked through the decision making process. A c We were vacillating between various models, and he was patient with us throughout the week, as we worked through the decision making process. A couple of things we'd like to address however: 1) we contacted you through Jerry Reynold's Carpro website, where we were told there would be a "VIP certificate" sent to us. Never received it. 2) We Specifically asked to be contacted via email First. Instead, Eric called us on the phone on his way into work (very prompt; way to go Eric!) -- evidently no one informed him to contact us initially through e-mail first. 3) Within minutes another person contacted us by phone from Rusty Wallis, further disregarding our initial request to be contacted via e-mail. Evidently there is an issue within Rusty Wallis regarding mis-communication. 4) While going over the numbers, we were originally told our vehicle was only worth $500. We understand it's a stick shift, but the car ran well, was clean, with no history of accidents or other mechanical issues. It had a clean title, only 137K miles on it (for an 11 year old car), and just-last-month registration AND an actual spare tire kit and floor/cargo mats (unlike the NEW Accord Hybrid) To put that in perspective of how outrageous that offer was, it was only a $100 more than my father received for his car with a cracked engine block, 30 years ago! The term low-balling" comes to mind. 5) it was the end of the calendar year -- we were expecting lower prices for what was "last year's model" (i.e. the 2025's are already out). 6) when we went in for the final numbers, the amount on our trade-in had been adjusted up to $1,000, but the earlier promise of taking off the entire $5,000 for all the stuff we didn't want (the majority of the "Protective Plan") was off the table. In addition, we'd have to pay for the spare tire kit. When we tried to reason with the Desk Manager, she gave a firm NO. We almost walked out due to that lack-of-negotiating and firm stance/demeanor. 7) Finally, once we were working through the final details of buying the car, the Desk Manager called ALL salespeople back for a meeting, even though we were in the middle of the sale. Why she requested Eric to attend a meeting while in the midst of finalizing the sale is beyond us. We were left sitting (15+ minutes). Apparently this meeting was more important than the customer. By the time Eric returned from the meeting, our insurance agent had left her office for the day and was not available to communicate our insurance information. We realize that selling cars at a profit is what sustains a business and provides your employees with a decent living. But for a manager to firmly refuse to negotiate on certain things after the salesman (who has a Lot of experience) has spent so much time with us, doesn't speak well towards building a positive relationship with the customer. It can come across that either the Desk Manager and/or the company is trying to squeeze every penny out of the customer -- even during the holiday season! So would we recommend Rusty Wallis? Hard to say. Our experience with our salesman, Eric Collier Sr. would indicate a resounding "yes", However, there were a few other individuals we encountered (another salesman and the manager) that might sway us in the other direction. More

The service advisor was friendly, courteous, and knowledgeable. He made me feel comfortable and confident in my decision to have my vehicle serviced by Rusty Wallace Honda. knowledgeable. He made me feel comfortable and confident in my decision to have my vehicle serviced by Rusty Wallace Honda. More

Rusty Wallis is my go to for a new car. They have always tried to get us the exact car we wanted. It is a pleasant experience all the way round. I would recommend them to anyone looking fir They have always tried to get us the exact car we wanted. It is a pleasant experience all the way round. I would recommend them to anyone looking fir a Honda. More

James was my service advisor and he was one of the nicest and most professional young men I have encountered in a very long time. He kept me informed many times while I was waiting for my vehicle to be serv and most professional young men I have encountered in a very long time. He kept me informed many times while I was waiting for my vehicle to be serviced. He is an asset to Honda!!!! More

I had a very professional experience . . Timothy was professional, courteous and well knowledged about his job .. Timothy kept me posted at every step of the process and had the information . Timothy was professional, courteous and well knowledged about his job .. Timothy kept me posted at every step of the process and had the information on hand. My experience with him from driving the car into the service area and driving out was A + More

Each visit has always been an excellent experience. An A+ customer rating with the dealership aiming to to reach 100% customer satisfaction. An A+ customer rating with the dealership aiming to to reach 100% customer satisfaction. More

Sales agent told me that Honda care package is mandatory and did not discussed that there is an option of ordering the car to opt out from it as per their manager. Also he told me that he will send the car’ and did not discussed that there is an option of ordering the car to opt out from it as per their manager. Also he told me that he will send the car’s sticker price to me but he did not. The last page of the booklet safety checklist is not checked. More