Rusty Wallace Kia Alcoa - Service Center

Friendly staff, wait close to time quoted, not pushy, accommodating, and able to explain things well. accommodating, and able to explain things well. More

Always a good servicing. Very quick too, everytime. Love the car wash as well. Love it. Very quick too, everytime. Love the car wash as well. Love it. More

Very professional friendly and caring staff. Jordan set up my appointment in a timely manner. Upon arrival Chris Metcalf was spot on to take care of my needs. Awesome experience Jordan set up my appointment in a timely manner. Upon arrival Chris Metcalf was spot on to take care of my needs. Awesome experience More

Nicholas was very professional and made the experience pleasant. I would definitely recommend Rusty Wallace Alcoa. pleasant. I would definitely recommend Rusty Wallace Alcoa. More

The service was great. It took less time to complete than was quoted to me. It took less time to complete than was quoted to me. More

Nick was my service rep and always does a great job in taking care of me. My only disappointment this time was the parts manager. My particular car part was back ordered and I was going into my 3rd week o taking care of me. My only disappointment this time was the parts manager. My particular car part was back ordered and I was going into my 3rd week of a rental car. I decided to do my own research in locating the particular car part. Called several KIA dealers out of state and they were saying the same thing about the car part being back ordered and didn’t have it in stock. They were very helpful in trying to locate one for me and found one in TX. I called and had it shipped to me. I could still be in waiting paying over thousand dollars or more for a car rental if I wouldn’t have taken the time to do my own research. After taking the car part to the dealership to get fixed I spoke to the parts manager and told him I found one. I mentioned to him about not canceling the order since it was back ordered and hard to get. He didn’t seem interested in hanging on to the order and was going to cancel. I couldn’t believe it! I said would if someone else had this problem and needed this part? You wouldn’t wont them to be in limbo for weeks or months. Basically his response was this part was something that’s ever needed and didn’t want to store it. That’s my only issue with the dealership. The service department is great and good about getting things done quickly. More

We always bring our sorento here for service. We have been owners since 2012 and only use their service department. The do a wonderful job and are friendly and knowledgeable about our car. We have been owners since 2012 and only use their service department. The do a wonderful job and are friendly and knowledgeable about our car. More

Excellent service with professional friendly staff! Upfront explanation of what services would be completed. Greatly appreciate the transparency! Upfront explanation of what services would be completed. Greatly appreciate the transparency! More

Quality of work, friendliness of all staff are outstanding. Everyone complains about price, but for the peace of mind I get taking it there, I can’t complain. Price is fair. I love my Sorento, I outstanding. Everyone complains about price, but for the peace of mind I get taking it there, I can’t complain. Price is fair. I love my Sorento, I love my dealership. More

Good service, fast, reliable. . customer service was kind and informative. Snacks were provided.excellent place! . customer service was kind and informative. Snacks were provided.excellent place! More