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Rusty Wallace Kia Alcoa - Service Center
Louisville, TN
4,238 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center
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May 15, 2024
They were very accommodating and got me in quickly. I only have 2 issues. The first is they couldn’t guarantee it was fixed which may be a Kia issue as it was a warranty item. The second thing is the f I only have 2 issues. The first is they couldn’t guarantee it was fixed which may be a Kia issue as it was a warranty item. The second thing is the front sensor is not working correctly since it was in. I have not had time to bring it back. More
by kmstrong74
Verified CustomerEmployees Worked With
I don’t recall who I worked with.
May 13, 2024
Communication needs work. I dropped my car off after-hours on a Monday and called first thing Tuesday morning. While I did tell them I wasn’t in a rush to have the issue diagn I dropped my car off after-hours on a Monday and called first thing Tuesday morning. While I did tell them I wasn’t in a rush to have the issue diagnosed and fixed, I did not hear back with full diagnosis and estimate until Thursday morning (that was after I called Wednesday to inquire and the service consultant said the technician had already left for the day). I chose not to have the repairs complete, so I cannot speak to the quality or value, but due to the lackluster communication, I likely would have taken it elsewhere anyway More
by Cali_girlvb5
Employees Worked With
Not sure, I think Jay
May 10, 2024
I was kept informed of what was happening and the cost. Work was done in good time and I got picked up at my house, something I did not know was available, and my car washed multiple times. Wonderful custo Work was done in good time and I got picked up at my house, something I did not know was available, and my car washed multiple times. Wonderful customer service. More
by DAVISGIFT23
Employees Worked With
May 09, 2024
Forward collusion avoidance system does not work. Returned to dealer. System still does not work. Returned to dealer. System still does not work. More
by cubicplastic
May 08, 2024
I have been satisfied with all of the services that I have received in the past have received in the past More
by Jonescurtis876
May 07, 2024
Wonderful quick service! Top notch team every time I go there! I had a recall and they fixed me up! Top notch team every time I go there! I had a recall and they fixed me up! More
by JOHN@RACETIRE.COM
May 06, 2024
Service is adequate. Staff are friendly. Sometimes, it is too busy to schedule appointments unless you do it far in advance. That really doesn’t work with my schedule as Staff are friendly. Sometimes, it is too busy to schedule appointments unless you do it far in advance. That really doesn’t work with my schedule as it can suddenly change. Perhaps general maintenance like oil changes etc should be built more on a model like the drive up oil change places where you can get it done in about 30 minutes while waiting in your car. More
by BARRY_NOE
May 06, 2024
The salesman was very thorough. Very nice staff. Very happy with our 2024 telluride. Thanks again. Very nice staff. Very happy with our 2024 telluride. Thanks again. More
by SCGGGHILL
May 03, 2024
Fantastic service! ! 10/10 would recommend!! Will be doing all my following service here!! Awesome ! 10/10 would recommend!! Will be doing all my following service here!! Awesome More
by Harlo
Employees Worked With
Other Employees :
Chris Metcalf
May 01, 2024
They work with everyone to find the best deal possible . very pleasant salemans.explains things thoroughly very pleasant salemans.explains things thoroughly More
by kayloud
Employees Worked With
Other Employees :
Dylan Hatula
