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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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August 07, 2018

Adequate service Problems in the past with service department hope things have changed seemed to have on the last visit. Will let you know in the future More

by Jojo1218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garry King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2018

Excellent! Everyone is very friendly at Kia. I like that you have drinks available and a tv to watch while waiting. I also enjoyed my car being washed! More

by lmmurphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
August 05, 2018

Awesome Friendly courteous and quick. Was offered a rental and even helped me load and unload the rental car to my car. Honored the coupon that I brought with More

by CSECTIONMOMMIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Autry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, Adam Fair
August 04, 2018

60,000 mile service Employees were prompt and friendly. Work was completed quickly and accurately. I would happily recommend this dealer for acquisition or service. I h More

by pblackstock0356
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Kitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2018

was very helpfull,intellsngent very kind and professional. and knowledgeable, helpful with all questions asked. never talked down to me,or tried to sell me anything extra. got me in More

by CDOWNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Witucki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : will witucki, tyerry cook
August 03, 2018

Excellent customer service I always deal with Matt and he is very professional and gets me in and out very quickly. He explains all the work performed and is always so pleasant. More

by KiaFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fisher
August 03, 2018

Frustrated and disappointed The service center is fine. The employees are kind and helpful. The loaner cars aren’t clean and usually smell of cigarette smoke. I’m disappointed th More

by RENEE.WILLINGHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
Aug 03, 2018 -

Rusty Wallace Kia Alcoa responded

Hello Renee. I have taken the steps to make sure that the loaner cars will be cleaner and better smelling in the future. I want to apologize for the loaner car experience personally and will correct this problem immediately. Also, thank you so much for using our service department for your vehicle needs. Have a great day and let me know how we can help in the future. Will Witucki - Manager

August 03, 2018

Noise in rear of car Awesome service for the research and idetificatuon of ptoblem causing noise in left rear of car. Very thorough andd courteus in treatment and repair o More

by johnandrobinp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Autry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt fisher
August 03, 2018

Great service, professional. Gave 5 stars simply because I came as a customer and left as a friend. Needed an oil change and my tires balanced. The service guy listened to me unde More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Fisher
August 02, 2018

Awesome When I arrived, BJ took my Soul Kia back right a way. It was completed in 30 minutes. Everything seems to be in order. I am satisfied. More

by cmeeks37774
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
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